Independent · not part of Plus Dane Housing
Plus Dane Housing complaints, compensation and disrepair claims
Your options if Plus Dane Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Plus Dane Housing repairs
LandlordPlus Dane Housing
Has Plus Dane Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Plus Dane’s repair contactsFree to check · About 2 minutes
You can complain to Plus Dane Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Plus Dane Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Plus Dane for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Plus Dane
This can get Plus Dane to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Plus Dane to put things right. In its recent decisions about Plus Dane, it ordered between £400 and £1,500 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Plus Dane’s own target for a routine repair is 28 days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Plus Dane Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Plus Dane Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Plus Dane should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Plus Dane Housing
Plus Dane Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Plus Dane
Acknowledged within 5 working days, with a reply within a further 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days of the review being accepted.
- Then
Housing Ombudsman
Independent. It can order Plus Dane to put things right.
From plusdane.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPlus Dane’s record
What the regulator and Ombudsman found
Dec 2024: The regulator found some weaknesses, including a large backlog of overdue repairs, low satisfaction and gaps in damp and mould reporting to the board, though safety checks were in good order and a repairs improvement plan was showing results.
of Plus Dane tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Plus Dane in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 18 December 2024; Plus Dane tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Plus Dane
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Plus Dane Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of condensation, damp and mould in the property. Read the decisionMaladministration
£400 ordered - How it handled reports of damp and mould. Read the decisionService failure
£450 ordered - How it handled reports of leaks from the roof and guttering and associated damp and mould in the property. Read the decisionMaladministration
£1,500 ordered
Source: Housing Ombudsman decisions.
Has Plus Dane let you down too? You could claim compensation.
Start your claimQuestions
Plus Dane Housing complaints and claims: questions
How do I complain to Plus Dane Housing about repairs?
Through its complaints page: plusdane.co.uk. By email: customer@plusdane.co.uk. By phone: 0800 169 2988. Say what the problem is, when you reported it, and what you want done.
How long does Plus Dane Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within a further 10 working days. Stage 2: a reply aimed for within 20 working days of the review being accepted.
Can I claim compensation from Plus Dane Housing for damp and mould?
You could, if you reported it and Plus Dane didn’t fix it in a reasonable time. A law firm on our panel can take it up with Plus Dane for you.
Start your claimHas the Housing Ombudsman found Plus Dane Housing at fault?
In 2024/25 the Ombudsman found maladministration in 38% of its findings about Plus Dane. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Plus Dane Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Plus Dane on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Plus Dane?
Other landlords in the North of England
- Home Group complaints and claimsHousing association
- Prima Group complaints and claimsHousing association
- Regenda Homes complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Rochdale Boroughwide Housing complaints and claimsHousing association
- Thirteen complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for Plus Dane Housing to fix it?
About 2 minutes. No documents. Free to check.