Independent · not part of Rochdale Boroughwide Housing
Rochdale Boroughwide Housing complaints, compensation and disrepair claims
Your options if Rochdale Boroughwide Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Rochdale Boroughwide Housing repairs
LandlordRochdale Boroughwide Housing
Has Rochdale Boroughwide Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet RBH’s repair contactsFree to check · About 2 minutes
You can complain to Rochdale Boroughwide Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Rochdale Boroughwide Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with RBH for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to RBH
This can get RBH to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order RBH to put things right. In its recent decisions about RBH, it ordered between £325 and £500 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. RBH’s own target for a routine repair is 28 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Rochdale Boroughwide Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Rochdale Boroughwide Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, RBH should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Rochdale Boroughwide Housing
Rochdale Boroughwide Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to RBH
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order RBH to put things right.
From rbh.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRBH’s record
What the regulator and Ombudsman found
of RBH tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about RBH in 2024/25 were maladministration.
Sources: RBH tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against RBH
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Rochdale Boroughwide Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs. Read the decisionService failure
£325 ordered - How it handled repairs. Read the decisionMaladministration
£500 ordered - How it handled reported repairs to the garden and external doors. Read the decisionMaladministration
£500 ordered
Source: Housing Ombudsman decisions.
Has RBH let you down too? You could claim compensation.
Start your claimQuestions
Rochdale Boroughwide Housing complaints and claims: questions
How do I complain to Rochdale Boroughwide Housing about repairs?
Online: rbh.org.uk. By email: customer.complaints@rbh.org.uk. By phone: 0800 027 7769. Say what the problem is, when you reported it, and what you want done.
How long does Rochdale Boroughwide Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a reply within 20 working days of that.
Can I claim compensation from Rochdale Boroughwide Housing for damp and mould?
You could, if you reported it and RBH didn’t fix it in a reasonable time. A law firm on our panel can take it up with RBH for you.
Start your claimHas the Housing Ombudsman found Rochdale Boroughwide Housing at fault?
In 2024/25 the Ombudsman found maladministration in 63% of its findings about RBH. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Rochdale Boroughwide Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with RBH on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot RBH?
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Still waiting for Rochdale Boroughwide Housing to fix it?
About 2 minutes. No documents. Free to check.