Independent · not part of Rotherham Council
Rotherham Council complaints, compensation and disrepair claims
Your options if Rotherham Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Rotherham Council repairs
LandlordRotherham Council
Has Rotherham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Rotherham’s repair contactsFree to check · About 2 minutes
You can complain to Rotherham Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Rotherham Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Rotherham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Rotherham Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Rotherham Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Rotherham Council
Rotherham Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 3 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 3 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinerotherham.gov.uk
By phone01709 382121
From rotherham.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRotherham’s record
What the regulator and Ombudsman found
of Rotherham tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Rotherham in 2024/25 were maladministration.
Sources: Rotherham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Rotherham Council complaints and claims: questions
How do I complain to Rotherham Council about repairs?
Online: rotherham.gov.uk. By phone: 01709 382121. Say what the problem is, when you reported it, and what you want done.
How long does Rotherham Council have to reply to a complaint?
Stage 1: acknowledged within 3 working days, with a reply within 10 working days of that. Stage 2: acknowledged within 3 working days, with a reply within 20 working days of that.
Can I claim compensation from Rotherham Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Rotherham for you.
Start your claimHas the Housing Ombudsman found Rotherham Council at fault?
In 2024/25 the Ombudsman found maladministration in 86% of its findings about Rotherham.
Why use Report Repair?
A law firm on our panel takes your claim up with Rotherham Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Rotherham?
Other landlords in the North of England
- Hull City Council complaints and claimsCouncil
- Kirklees Council complaints and claimsCouncil
- Leeds City Council complaints and claimsCouncil
- Newcastle City Council complaints and claimsCouncil
- Salix Homes complaints and claimsHousing association
- Sheffield City Council complaints and claimsCouncil
- South Tyneside Council complaints and claimsCouncil
- South Yorkshire Housing Association complaints and claimsHousing association
Still waiting for Rotherham Council to fix it?
About 2 minutes. No documents. Free to check.