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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Salix Homes

Salix Homes complaints, compensation and disrepair claims

Your options if Salix Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: Salix Homes repairs

Check your claim

LandlordSalix Homes

Has Salix Homes been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Salix Homes’s repair contacts

Free to check · About 2 minutes

You can complain to Salix Homes, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Salix Homes hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Salix Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Salix Homes

This can get Salix Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Salix Homes to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Salix Homes

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Salix Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Salix Homes should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Salix Homes

Salix Homes has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Salix Homes

    Acknowledged within 5 working days, with a full written reply aimed for within 10 working days of that.

  2. Stage 2

    Ask for a review

    Ask for a review within 10 days of the decision; a different senior manager reviews it, aiming to reply within 20 working days of acknowledging the review.

  3. Then

    Housing Ombudsman

    Independent. It can order Salix Homes to put things right.

Complain onlinemysalix.co.uk

From salixhomes.co.uk, checked 7 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

Start your claim

Salix Homes’s record

What the regulator and Ombudsman found

Regulator gradeC1

Dec 2025: The regulator found the landlord is delivering the consumer standards overall, and spots problems and puts plans in place to fix them and stop them happening again.

Happy with complaints49%

of Salix Homes tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman33%

of the Ombudsman’s findings about Salix Homes in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 17 December 2025; Salix Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

Salix Homes complaints and claims: questions

How do I complain to Salix Homes about repairs?

Online: mysalix.co.uk. Say what the problem is, when you reported it, and what you want done.

How long does Salix Homes have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a full written reply aimed for within 10 working days of that. Stage 2: ask for a review within 10 days of the decision; a different senior manager reviews it, aiming to reply within 20 working days of acknowledging the review.

Can I claim compensation from Salix Homes for damp and mould?

You could, if you reported it and Salix Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Salix Homes for you.

Start your claim
Has the Housing Ombudsman found Salix Homes at fault?

In 2024/25 the Ombudsman found maladministration in 33% of its findings about Salix Homes.

Why use Report Repair?

A law firm on our panel takes your claim up with Salix Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Salix Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not Salix Homes?

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