Independent · not part of Sheffield City Council
Sheffield City Council complaints, compensation and disrepair claims
Your options if Sheffield City Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Sheffield City Council repairs
LandlordSheffield City Council
Has Sheffield City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Sheffield’s repair contactsFree to check · About 2 minutes
You can complain to Sheffield City Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Sheffield City Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Sheffield for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Sheffield, it ordered between £450 and £800 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Sheffield’s own target for a routine repair is 25 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Sheffield City Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Sheffield City Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Sheffield City Council
Sheffield City Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
A reply within 20 working days of the acknowledgement. Ask for stage 2 within 28 days of the stage 1 reply.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complaints pagesheffield.gov.uk
By phone0114 293 0000
From sheffield.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSheffield’s record
What the regulator and Ombudsman found
Jun 2026: The regulator found serious failings, including large numbers of planned and routine repairs done late or overdue and no assurance that the council had accurate data on the condition of its homes; a June 2026 judgement kept the C3 grade first given in 2024.
of Sheffield tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Sheffield in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 10 June 2026; Sheffield tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Sheffield
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Sheffield City Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the bathroom. Read the decisionMaladministration
£450 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
£800 ordered
Source: Housing Ombudsman decisions.
Has Sheffield let you down too? You could claim compensation.
Start your claimQuestions
Sheffield City Council complaints and claims: questions
How do I complain to Sheffield City Council about repairs?
Through its complaints page: sheffield.gov.uk. By phone: 0114 293 0000. Say what the problem is, when you reported it, and what you want done.
How long does Sheffield City Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days of the acknowledgement. Ask for stage 2 within 28 days of the stage 1 reply.
Can I claim compensation from Sheffield City Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Sheffield for you.
Start your claimHas the Housing Ombudsman found Sheffield City Council at fault?
In 2024/25 the Ombudsman found maladministration in 83% of its findings about Sheffield. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Sheffield City Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Sheffield?
Other landlords in the North of England
- Hull City Council complaints and claimsCouncil
- Kirklees Council complaints and claimsCouncil
- Leeds City Council complaints and claimsCouncil
- Newcastle City Council complaints and claimsCouncil
- South Tyneside Council complaints and claimsCouncil
- South Yorkshire Housing Association complaints and claimsHousing association
- Southway Housing complaints and claimsHousing association
- Stockport Council complaints and claimsCouncil
Still waiting for Sheffield City Council to fix it?
About 2 minutes. No documents. Free to check.