Independent · not part of South Tyneside Council
South Tyneside Council complaints, compensation and disrepair claims
Your options if South Tyneside Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: South Tyneside Council repairs
LandlordSouth Tyneside Council
Has South Tyneside Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet South Tyneside’s repair contactsFree to check · About 2 minutes
You can complain to South Tyneside Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if South Tyneside Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with South Tyneside for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about South Tyneside, it ordered between £200 and £1,900 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. South Tyneside’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against South Tyneside Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to South Tyneside Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to South Tyneside Council
South Tyneside Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a written reply within 10 working days (up to 10 more if they explain why).
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days (up to 20 more if they explain why).
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlinehousing.southtyneside.gov.uk
By emailconnect2@southtyneside.gov.uk
By phone0300 123 6633
From housing.southtyneside.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimSouth Tyneside’s record
What the regulator and Ombudsman found
of South Tyneside tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about South Tyneside in 2024/25 were maladministration.
Sources: South Tyneside tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against South Tyneside
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found South Tyneside Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£675 ordered - How it handled roof repairs, render, pointing, damp, mould, and associated work at the property. Read the decisionMaladministration
£1,900 ordered - How it handled reports of damp and mould at the property. Read the decisionService failure
£200 ordered
Source: Housing Ombudsman decisions.
Has South Tyneside let you down too? You could claim compensation.
Start your claimQuestions
South Tyneside Council complaints and claims: questions
How do I complain to South Tyneside Council about repairs?
Online: housing.southtyneside.gov.uk. By email: connect2@southtyneside.gov.uk. By phone: 0300 123 6633. Say what the problem is, when you reported it, and what you want done.
How long does South Tyneside Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a written reply within 10 working days (up to 10 more if they explain why). Stage 2: acknowledged within 5 working days, with a reply within 20 working days (up to 20 more if they explain why).
Can I claim compensation from South Tyneside Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with South Tyneside for you.
Start your claimHas the Housing Ombudsman found South Tyneside Council at fault?
In 2024/25 the Ombudsman found maladministration in 61% of its findings about South Tyneside. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with South Tyneside Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot South Tyneside?
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Still waiting for South Tyneside Council to fix it?
About 2 minutes. No documents. Free to check.