Independent · not part of Rotherham Council
Rotherham Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Rotherham Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: rotherham.gov.uk
Has Rotherham Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Rotherham’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Rotherham’s emergency line is here.
How to report
Reporting a repair to Rotherham Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Rotherham misses its own target, complain. You may also be able to claim.
- Damp and mould formReport damp and mould in your council home online at rotherham.gov.uk/xfp/form/1726.
Emergency repairs
When to call Rotherham straight away
Phone Rotherham straight away if anything puts someone in danger or leaves your home unsafe. For emergency repairs, including out of hours. Report non-emergency repairs online. The number is in Rotherham’s repair contacts.
- 01You can’t lock or secure your home, or can’t get in
- 02Uncontrollable water leaks
- 03Electrics sparking, smoking, very hot or with bare wires
- 04Total loss of electric power
- 05Severely damaged or dangerous roof
- 06Dangerous flooring or stairs
- 07Blocked toilet or soil pipe, if it’s your only toilet
- 08Missing inspection chamber (drain) cover
What counts as an emergency, from rotherham.gov.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Rotherham.
Timescales
How long Rotherham Council has to fix it
Rotherham’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Rotherham’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursWhere people or property are at immediate risk, including suspected gas leaks. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent gas and heating | 24 hoursFor example no heating or hot water. | No fixed legal limit unless it’s a hazard |
| Non-urgent | 28 daysAppointment within 28 days at a time that suits you. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Emergency damp and mould hazards are investigated and made safe within 24 hours. Other significant hazards are investigated within 10 working days and made safe within 5 working days of that, with a written summary within 3 working days of the inspection. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from rotherham.gov.uk and Rotherham’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Rotherham Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Rotherham for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complain to RotherhamYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 3 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 3 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Rotherham’s record
How Rotherham Council performs on repairs
of Rotherham tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Rotherham in 2024/25 were maladministration.
Sources: Rotherham tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Rotherham Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Rotherham Council repairs: questions
What is Rotherham Council’s repairs number?
01709 336009. For emergency repairs, including out of hours. Report non-emergency repairs online.
What is Rotherham Council’s emergency or out of hours repairs number?
01709 336009 (Repairs line · emergencies). For emergency repairs, including out of hours. Report non-emergency repairs online.
Can I report a repair to Rotherham Council online?
Yes, at housingonline.rotherhamcouncil.org.uk. Housing Online: report a repair and choose an appointment slot. You need to register or sign in.
How long does Rotherham Council have to fix a repair?
Its own targets run from 4 hours (emergency) to 28 days (non-urgent). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Rotherham Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Rotherham’s own damp and mould commitment: Emergency damp and mould hazards are investigated and made safe within 24 hours. Other significant hazards are investigated within 10 working days and made safe within 5 working days of that, with a written summary within 3 working days of the inspection.
How do I complain about a repair to Rotherham Council?
Complain to the council first, online or by phone on 01709 382121. Acknowledged within 3 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Rotherham Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Rotherham Council for you. It’s free to check.
Start your claimIs Report Repair part of Rotherham Council?
No. Report Repair is independent and not part of Rotherham Council or any council or housing association. We show Rotherham’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Rotherham?
Other landlords in the North of England
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- Sheffield City Council repairsCouncil
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Reported a repair to Rotherham Council and still waiting?
About 2 minutes. No documents. Free to check.