Independent · not part of Salford City Council
Salford City Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Salford City Council: the repairs phone number and emergency line, reporting a repair online, and how long the council has to fix it. The council’s own target for routine repairs is 21 days.
Other names: Pendleton Together, Pendleton Together Operating Limited, Pendleton PFI
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: pendletontogether.co.uk
Has Salford City Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Salford’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Salford’s emergency line is here.
How to report
Reporting a repair to Salford City Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Salford misses its own target, complain. You may also be able to claim.
- Damp and mould formOnline form for damp, mould or condensation on Together Housing’s website (choose Pendleton/Salford): togetherhousing.co.uk/dmc. A specialist team responds within 3 working days.
- Emailpendleton@togetherhousing.co.uk (not for emergencies)
- AppPendleton Together app on the Apple App Store to manage your tenancy
Emergency repairs
When to call Salford straight away
Phone Salford straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 6pm. You can also call outside these hours for emergency repairs; emergencies must be phoned in. The number is in Salford’s repair contacts.
- 01Severe leaks that can’t be contained
- 02Major electrical failure (not a power cut)
- 03Exposed live electrical wires
What counts as an emergency, from pendletontogether.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Salford.
Timescales
How long Salford City Council has to fix it
Salford’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Salford’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 or 10 days | No fixed legal limit unless it’s a hazard |
| Routine | 21 days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Damp, mould and condensation reports go to a specialist team, who will respond within 3 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from salford.gov.uk and Salford’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 21 days ago? That’s past Salford’s own target. You could claim compensation.
Start your claimYour options
If Salford City Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Salford for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 3 working days, with a reply within 10 working days.
- Stage 2
Ask for a review
Investigated by a senior manager, with a reply within 10 working days.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Salford’s record
How Salford City Council performs on repairs
May 2026: The regulator found some weaknesses, mainly in tenant-led scrutiny, how it uses information about tenants and how tenants can report hate incidents, though the repairs service and damp and mould handling were found to be working.
of Salford tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 13 May 2026; Salford tenant satisfaction measures 2024/25.
Contacts
Salford City Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Salford City Council repairs: questions
What is Salford City Council’s repairs number?
0300 555 5567. Monday to Friday, 8am to 6pm. You can also call outside these hours for emergency repairs; emergencies must be phoned in.
What is Salford City Council’s emergency or out of hours repairs number?
0300 555 5567 (Pendleton Together repairs line). Monday to Friday, 8am to 6pm. You can also call outside these hours for emergency repairs; emergencies must be phoned in.
Can I report a repair to Salford City Council online?
Yes, at portal.togetherhousing.co.uk. Book non-emergency repairs through Pendleton Together’s My Account. You need to register and log in.
How long does Salford City Council have to fix a repair?
Its own targets run from 24 hours (emergency) to 21 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Salford City Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Salford’s own damp and mould commitment: Damp, mould and condensation reports go to a specialist team, who will respond within 3 working days.
How do I complain about a repair to Salford City Council?
Complain to the council first, online, by email (pendleton@togetherhousing.co.uk) or by phone on 0300 555 5567. Acknowledged within 3 working days, with a reply within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Salford City Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Salford City Council for you. It’s free to check.
Start your claimIs Report Repair part of Salford City Council?
No. Report Repair is independent and not part of Salford City Council or any council or housing association. We show Salford’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Salford?
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Reported a repair to Salford City Council and still waiting?
About 2 minutes. No documents. Free to check.