Independent · not part of Salford City Council
Environmental Health in Salford: reporting a housing problem
Who Salford City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: salford.gov.uk
Who it helps
Who Environmental Health in Salford helps
Salford City Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Salford City Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should raise problems with their housing provider first, then can report to the council. What to do.
The council can’t take action against itself. What to do instead.
From salford.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Salford City Council says: report repairs to your landlord first, then complain to the council if they do not complete them.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Pest infestations and tenancy deposit disputes are not handled through this form.
From salford.gov.uk/housing/housing-advice-and-support/problem…, checked 12 October 2026.
Council tenants
If you rent from Salford City Council
Salford City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0300 555 5567, or online. Salford repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 3 working days, with a reply within 10 working days.
- Then
Housing Ombudsman
Free, once Salford City Council’s complaints process is finished.
of Salford City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; pendletontogether.co.uk; tenant satisfaction measures 2024/25.
Reported it to Salford City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Salford
Housing association tenants should raise problems with their housing provider first, then can report to the council. Most still start with their housing association’s repairs and complaints process.
Housing associations in Salford
38 housing associations own 31,051 social homes in Salford. The largest:
- ForHousing repairs14,734 homes
- Salix Homes repairs7,974 homes
- Great Places repairs2,709 homes
- Irwell Valley Homes repairs1,264 homes
- Onward Homes repairs955 homes
- The Guinness Partnership repairs663 homes
- Clarion Housing repairs482 homes
- MSV Housing repairs305 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Salford on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Salford
In Salford, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Salford: questions
How do I report a housing problem to environmental health in Salford?
Use make a complaint about a rented property (online form) at contactus.salford.gov.uk. It helps private tenants, and Salford City Council says housing association tenants can use it too.
Can I report Salford City Council to environmental health?
No. Salford City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 555 5567, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Salford contact environmental health?
Housing association tenants should raise problems with their housing provider first, then can report to the council.
Do I have to tell my landlord before contacting environmental health in Salford?
Yes. Salford City Council says: report repairs to your landlord first, then complain to the council if they do not complete them.
Which housing associations own homes in Salford?
38 housing associations own 31,051 social homes in Salford, according to the Regulator of Social Housing (March 2025). The largest are ForHousing (14,734), Salix Homes (7,974), Great Places (2,709), Irwell Valley Homes (1,264) and Onward Homes (955).
Is Report Repair part of Salford City Council?
No. Report Repair is independent and not part of Salford City Council. The contact details here are from Salford City Council’s own website.
Not in Salford?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in SeftonSefton Council
- Environmental Health in SheffieldSheffield City Council
- Environmental Health in South RibbleSouth Ribble Borough Council
- Environmental Health in South TynesideSouth Tyneside Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.