Independent · not part of South Tyneside Council
Environmental Health in South Tyneside: reporting a housing problem
Who South Tyneside Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: southtyneside.gov.uk
Who it helps
Who Environmental Health in South Tyneside helps
South Tyneside Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages don’t say which tenants it’s for.
Tell your landlord first, then contact the council. How.
South Tyneside Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From southtyneside.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. South Tyneside Council says: write to your landlord first and allow a reasonable time, usually 7 to 10 days, before contacting the Council.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
Contact the Council straight away if there is an immediate danger or your landlord cannot be contacted.
From southtyneside.gov.uk/article/16776/Report-a-repair-to-the… and southtyneside.gov.uk/article/16857/Contact-Private-Sector…, checked 12 October 2026.
Council tenants
If you rent from South Tyneside Council
South Tyneside Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0300 123 6633. South Tyneside repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a written reply within 10 working days (up to 10 more if they explain why). How to complain
- Then
Housing Ombudsman
Free, once South Tyneside Council’s complaints process is finished.
of the Ombudsman’s findings about South Tyneside Council in 2024/25 were maladministration.
of South Tyneside Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; housing.southtyneside.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to South Tyneside Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in South Tyneside
South Tyneside Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in South Tyneside
23 housing associations own 5,673 social homes in South Tyneside. The largest:
- Karbon Homes repairs1,636 homes
- Home Group repairs1,497 homes
- Riverside repairs915 homes
- Places for People repairs582 homes
- Anchor repairs294 homes
- Bernicia repairs287 homes
- Durham Aged Mineworkers’ Homes Association repairs108 homes
- Tyne Housing Association52 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in South Tyneside on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in South Tyneside
In South Tyneside, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in South Tyneside: questions
What is the South Tyneside environmental health number for housing problems?
The Private Sector Housing Team at South Tyneside Council is on 0191 427 7000. You can also use report a repair to the Council (phone and email) at southtyneside.gov.uk. Its pages don’t say which tenants it’s for.
Can I report South Tyneside Council to environmental health?
No. South Tyneside Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0300 123 6633, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in South Tyneside contact environmental health?
South Tyneside Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in South Tyneside?
Yes. South Tyneside Council says: write to your landlord first and allow a reasonable time, usually 7 to 10 days, before contacting the Council.
Which housing associations own homes in South Tyneside?
23 housing associations own 5,673 social homes in South Tyneside, according to the Regulator of Social Housing (March 2025). The largest are Karbon Homes (1,636), Home Group (1,497), Riverside (915), Places for People (582) and Anchor (294).
Is Report Repair part of South Tyneside Council?
No. Report Repair is independent and not part of South Tyneside Council. The contact details here are from South Tyneside Council’s own website.
Not in South Tyneside?
Environmental Health in the North of England
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- Environmental Health in ManchesterManchester City Council
- Environmental Health in St HelensSt Helens Borough Council
- Environmental Health in StockportStockport Council
- Environmental Health in Stockton-on-TeesStockton-on-Tees Borough Council
- Environmental Health in SunderlandSunderland City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
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