Independent · not part of Sunderland City Council
Environmental Health in Sunderland: reporting a housing problem
Who Sunderland City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: sunderland.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health Housing TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Sunderland helps
Sunderland City Council deals with poor conditions in rented homes through its Environmental Health Housing Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Sunderland City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From sunderland.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Environmental Health Housing Team
- 01Tell your landlord first. Sunderland City Council says: tell your landlord in writing first; a landlord should respond to a reasonable complaint within 14 days.
- 02If it isn’t fixed, contact the council. The Environmental Health Housing Team’s details are below.
The Home and Money Team can complete the online form on your behalf.
From sunderland.gov.uk/housingrenewal, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Sunderland
Sunderland City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Sunderland
35 housing associations own 35,331 social homes in Sunderland. The largest:
- Gentoo repairs28,624 homes
- Home Group repairs1,488 homes
- Bernicia repairs1,228 homes
- Housing 21 repairs718 homes
- Karbon Homes repairs559 homes
- Anchor repairs524 homes
- Castles & Coasts Housing Association repairs403 homes
- Thirteen repairs280 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Sunderland on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Sunderland
In Sunderland, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Sunderland: questions
How do I report a housing problem to environmental health in Sunderland?
Use report a problem with a privately rented property online at sunderland.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Sunderland contact environmental health?
Sunderland City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Sunderland?
Yes. Sunderland City Council says: tell your landlord in writing first; a landlord should respond to a reasonable complaint within 14 days.
Which housing associations own homes in Sunderland?
35 housing associations own 35,331 social homes in Sunderland, according to the Regulator of Social Housing (March 2025). The largest are Gentoo (28,624), Home Group (1,488), Bernicia (1,228), Housing 21 (718) and Karbon Homes (559).
Is Report Repair part of Sunderland City Council?
No. Report Repair is independent and not part of Sunderland City Council. The contact details here are from Sunderland City Council’s own website.
Not in Sunderland?
Environmental Health in the North of England
- Environmental Health in BradfordBradford Council
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in TamesideTameside Council
- Environmental Health in TraffordTrafford Council
- Environmental Health in WakefieldWakefield Council
- Environmental Health in WarringtonWarrington Borough Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.