Independent · not part of St Helens Borough Council
Environmental Health in St Helens: reporting a housing problem
Who St Helens Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: sthelens.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards Enforcement TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in St Helens helps
St Helens Borough Council deals with poor conditions in rented homes through its Housing Standards Enforcement Team. It helps private tenants, and St Helens Borough Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
St Helens Borough Council says housing association tenants can use it. What to do.
From sthelens.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Housing Standards Enforcement Team
- 01Tell your landlord first. St Helens Borough Council says: contact your landlord or managing agent first and give them an opportunity to carry out remedial works.
- 02If it isn’t fixed, contact the council. The Housing Standards Enforcement Team’s details are below.
From sthelens.gov.uk/article/5213/My-house-has-problems-what-c…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in St Helens
St Helens Borough Council says housing association tenants can use it. Most still start with their housing association’s repairs and complaints process.
Housing associations in St Helens
27 housing associations own 17,979 social homes in St. Helens. The largest:
- Torus repairs13,112 homes
- Your Housing Group repairs1,535 homes
- Riverside repairs1,122 homes
- Regenda Homes repairs831 homes
- Onward Homes repairs195 homes
- Clarion Housing repairs186 homes
- Salvation Army Homes repairs179 homes
- YMCA St Helens147 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in St. Helens on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in St Helens
In St Helens, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in St Helens: questions
What is the St Helens environmental health number for housing problems?
The Housing Standards Enforcement Team at St Helens Borough Council is on 01744 676789 (Call the Customer Service Contact Centre.). You can also use private tenants page (phone) at sthelens.gov.uk. It helps private tenants, and St Helens Borough Council says housing association tenants can use it too.
Can housing association tenants in St Helens contact environmental health?
St Helens Borough Council says housing association tenants can use it.
Do I have to tell my landlord before contacting environmental health in St Helens?
Yes. St Helens Borough Council says: contact your landlord or managing agent first and give them an opportunity to carry out remedial works.
Which housing associations own homes in St Helens?
27 housing associations own 17,979 social homes in St. Helens, according to the Regulator of Social Housing (March 2025). The largest are Torus (13,112), Your Housing Group (1,535), Riverside (1,122), Regenda Homes (831) and Onward Homes (195).
Is Report Repair part of St Helens Borough Council?
No. Report Repair is independent and not part of St Helens Borough Council. The contact details here are from St Helens Borough Council’s own website.
Not in St Helens?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in StockportStockport Council
- Environmental Health in Stockton-on-TeesStockton-on-Tees Borough Council
- Environmental Health in SunderlandSunderland City Council
- Environmental Health in TamesideTameside Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.