Independent · not part of Regenda Homes
Regenda Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Regenda Homes: the repairs phone number and emergency line, reporting a repair online, and how long Regenda has to fix it. Regenda’s own target for routine repairs is 30 working days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: regenda.org.uk
Has Regenda Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Regenda’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Regenda’s emergency line is here.
How to report
Reporting a repair to Regenda Homes
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Regenda misses its own target, complain. You may also be able to claim.
- Emailinfo@regenda.org.uk
- WhatsAppMessage 0151 703 3030, Monday to Friday, 9.30am to 3.30pm.
- Damp and mould formReport damp or mould online at regenda.org.uk/damp-and-mould-form – the fastest way to get help with damp.
Emergency repairs
When to call Regenda straight away
Phone Regenda straight away if anything puts someone in danger or leaves your home unsafe. Routine repairs: Monday to Friday, 8am to 5pm. Emergencies: open 24 hours a day, every day. The number is in Regenda’s repair contacts.
- 01A gas leak (also call National Grid on 0800 111 999)
- 02A broken boiler
- 03No water
- 04A significant leak
- 05Damp and mould that affects your breathing
- 06Electrics in contact with water
What counts as an emergency, from regenda.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Regenda.
Timescales
How long Regenda Homes has to fix it
Regenda’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Regenda’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttend within 4 hours; this may just make things safe, with a follow-up visit arranged within 3 working days. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 30 working daysEveryday repairs that are not dangerous. | No fixed legal limit unless it’s a hazard |
| Major works | 90 working daysBigger jobs, such as replacing doors or windows, that need materials ordered. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Contacts you within 10 working days of a damp and mould report and surveys the home for health risks; emergencies are dealt with within 24 hours, and significant hazards are handled within the timescales set by Awaab’s Law. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from regenda.org.uk and Regenda’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past Regenda’s own target. You could claim compensation.
Start your claimYour options
If Regenda Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Regenda for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Regenda
This can get Regenda to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Regenda to put things right. In its recent decisions about Regenda, it ordered £150 in compensation.
How to complain to RegendaYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Regenda
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Regenda
Logged and acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Logged and acknowledged within 5 working days of escalation, with a reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Regenda to put things right.
Regenda’s record
How Regenda Homes performs on repairs
May 2026: The regulator found Regenda is delivering the consumer standards, with effective damp and mould processes, a timely repairs service and complaints handled fairly and promptly.
of Regenda tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Regenda in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Regenda Homes
- How it handled repairs to the kitchen cupboard hinges.Service failure
£150 ordered
Sources: Regulator of Social Housing judgement, 27 May 2026; Regenda tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Regenda Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Regenda Homes repairs: questions
What is Regenda Homes’s repairs number?
0344 736 0066. Routine repairs: Monday to Friday, 8am to 5pm. Emergencies: open 24 hours a day, every day.
What is Regenda Homes’s emergency or out of hours repairs number?
0344 736 0066 (Repairs line). Routine repairs: Monday to Friday, 8am to 5pm. Emergencies: open 24 hours a day, every day.
Can I report a repair to Regenda Homes online?
Yes, at MyRegendaHomes portal. Report a routine repair online at any time. You cannot report emergencies online – phone instead.
How long does Regenda Homes have to fix a repair?
Its own targets run from 4 hours (emergency) to 90 working days (major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Regenda Homes tenants?
Since 27 October 2025, Regenda must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Regenda’s own damp and mould commitment: Contacts you within 10 working days of a damp and mould report and surveys the home for health risks; emergencies are dealt with within 24 hours, and significant hazards are handled within the timescales set by Awaab’s Law.
How do I complain about a repair to Regenda Homes?
Complain to Regenda first, online, by email (info@regenda.org.uk) or by phone on 0344 736 0066. Logged and acknowledged within 5 working days, with a reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Regenda Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Regenda Homes for you. It’s free to check.
Start your claimIs Report Repair part of Regenda Homes?
No. Report Repair is independent and not part of Regenda Homes or any council or housing association. We show Regenda’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Regenda has to fix, by problem
Not Regenda?
Other landlords in the North of England
- Home Group repairsHousing association
- Riverside repairsHousing association
- Rochdale Boroughwide Housing repairsHousing association
- Rotherham Council repairsCouncil
- Salford City Council repairsCouncil
- Thirteen repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Regenda Homes and still waiting?
About 2 minutes. No documents. Free to check.