Independent · not part of Regenda Homes
Regenda Homes complaints, compensation and disrepair claims
Your options if Regenda Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Regenda Homes repairs
LandlordRegenda Homes
Has Regenda Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Regenda’s repair contactsFree to check · About 2 minutes
You can complain to Regenda Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Regenda Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Regenda for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Regenda
This can get Regenda to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Regenda to put things right. In its recent decisions about Regenda, it ordered £150 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Regenda’s own target for a routine repair is 30 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Regenda Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Regenda Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Regenda should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Regenda Homes
Regenda Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Regenda
Logged and acknowledged within 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
Logged and acknowledged within 5 working days of escalation, with a reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Regenda to put things right.
From regenda.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimRegenda’s record
What the regulator and Ombudsman found
May 2026: The regulator found Regenda is delivering the consumer standards, with effective damp and mould processes, a timely repairs service and complaints handled fairly and promptly.
of Regenda tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Regenda in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 27 May 2026; Regenda tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Regenda
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Regenda Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the kitchen cupboard hinges. Read the decisionService failure
£150 ordered
Source: Housing Ombudsman decisions.
Has Regenda let you down too? You could claim compensation.
Start your claimQuestions
Regenda Homes complaints and claims: questions
How do I complain to Regenda Homes about repairs?
Online: regenda.secure-forms.co.uk. By email: info@regenda.org.uk. By phone: 0344 736 0066. Say what the problem is, when you reported it, and what you want done.
How long does Regenda Homes have to reply to a complaint?
Stage 1: logged and acknowledged within 5 working days, with a reply aimed for within 10 working days. Stage 2: logged and acknowledged within 5 working days of escalation, with a reply aimed for within 20 working days.
Can I claim compensation from Regenda Homes for damp and mould?
You could, if you reported it and Regenda didn’t fix it in a reasonable time. A law firm on our panel can take it up with Regenda for you.
Start your claimHas the Housing Ombudsman found Regenda Homes at fault?
In 2024/25 the Ombudsman found maladministration in 41% of its findings about Regenda. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Regenda Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Regenda on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Regenda?
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Still waiting for Regenda Homes to fix it?
About 2 minutes. No documents. Free to check.