Independent · not part of Rochdale Boroughwide Housing
Rochdale Boroughwide Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Rochdale Boroughwide Housing: the repairs phone number and emergency line, reporting a repair online, and how long RBH has to fix it. RBH’s own target for routine repairs is 28 calendar days.
Other names: Rochdale Boroughwide Housing Limited
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: rbh.org.uk
Has Rochdale Boroughwide Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet RBH’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, RBH’s emergency line is here.
How to report
Reporting a repair to Rochdale Boroughwide Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If RBH misses its own target, complain. You may also be able to claim.
- Emailrbh.repairs@rbh.org.uk
Emergency repairs
When to call RBH straight away
Phone RBH straight away if anything puts someone in danger or leaves your home unsafe. For reporting repairs. Out of office hours, call the same number for emergencies and the out-of-hours team will help. The number is in RBH’s repair contacts.
- 01No heating or hot water at all
- 02No gas, water or electricity at all
- 03Unsafe electrics
- 04A leak you cannot control
- 05A blocked sewer or drain backing up into the home
- 06Your only toilet is unusable
- 07Doors or windows that leave the home insecure
- 08Lost keys with no other way in (you will be charged)
What counts as an emergency, from rbh.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell RBH.
Timescales
How long Rochdale Boroughwide Housing has to fix it
RBH’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | RBH’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend to make safe. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 7 calendar daysRepairs that could get worse or cause damage, such as partial loss of power or water, or a containable leak. | No fixed legal limit unless it’s a hazard |
| Routine | 28 calendar daysRepairs that pose no risk. | No fixed legal limit unless it’s a hazard |
| Programmed | 120 calendar daysLarge or specialist jobs, such as replacement doors and windows. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Under Awaab’s Law, investigates emergency hazards and makes them safe within 24 hours, and investigates significant damp and mould hazards within 10 working days, with a written summary within 3 working days and safety work within 5 working days of the investigation. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from rbh.org.uk, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 calendar days ago? That’s past RBH’s own target. You could claim compensation.
Start your claimYour options
If Rochdale Boroughwide Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with RBH for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to RBH
This can get RBH to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order RBH to put things right. In its recent decisions about RBH, it ordered between £325 and £500 in compensation.
How to complain to RBHYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to RBH
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to RBH
Acknowledged within 5 working days, with a reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order RBH to put things right.
RBH’s record
How Rochdale Boroughwide Housing performs on repairs
of RBH tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about RBH in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Rochdale Boroughwide Housing
- How it handled repairs.Service failure
£325 ordered - How it handled repairs.Maladministration
£500 ordered - How it handled reported repairs to the garden and external doors.Maladministration
£500 ordered
Sources: RBH tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Rochdale Boroughwide Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Rochdale Boroughwide Housing repairs: questions
What is Rochdale Boroughwide Housing’s repairs number?
0800 027 7769. For reporting repairs. Out of office hours, call the same number for emergencies and the out-of-hours team will help.
What is Rochdale Boroughwide Housing’s emergency or out of hours repairs number?
0800 027 7769 (Repairs line (freephone)). For reporting repairs. Out of office hours, call the same number for emergencies and the out-of-hours team will help.
Can I report a repair to Rochdale Boroughwide Housing online?
Yes, at MyRBH portal. Report a repair, book an appointment and check progress online.
How long does Rochdale Boroughwide Housing have to fix a repair?
Its own targets run from 24 hours (emergency) to 120 calendar days (programmed). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Rochdale Boroughwide Housing tenants?
Since 27 October 2025, RBH must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. RBH’s own damp and mould commitment: Under Awaab’s Law, investigates emergency hazards and makes them safe within 24 hours, and investigates significant damp and mould hazards within 10 working days, with a written summary within 3 working days and safety work within 5 working days of the investigation.
How do I complain about a repair to Rochdale Boroughwide Housing?
Complain to RBH first, online, by email (customer.complaints@rbh.org.uk) or by phone on 0800 027 7769. Acknowledged within 5 working days, with a reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Rochdale Boroughwide Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Rochdale Boroughwide Housing for you. It’s free to check.
Start your claimIs Report Repair part of Rochdale Boroughwide Housing?
No. Report Repair is independent and not part of Rochdale Boroughwide Housing or any council or housing association. We show RBH’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What RBH has to fix, by problem
Not RBH?
Other landlords in the North of England
- Home Group repairsHousing association
- Riverside repairsHousing association
- Rotherham Council repairsCouncil
- Salford City Council repairsCouncil
- Salix Homes repairsHousing association
- Sheffield City Council repairsCouncil
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Rochdale Boroughwide Housing and still waiting?
About 2 minutes. No documents. Free to check.