Independent · not part of Irwell Valley Homes
Irwell Valley Homes repairs: how to report a repair, phone numbers and timescales
How to report a repair to Irwell Valley Homes: the repairs phone number and emergency line, reporting a repair online, and how long Irwell Valley Homes has to fix it. Irwell Valley Homes’s own target for routine repairs is 28 days.
Other names: Irwell Valley Housing Association, Irwell Valley Housing Association Limited
By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkSource: irwellvalley.co.uk
Has Irwell Valley Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Irwell Valley Homes’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Irwell Valley Homes’s emergency line is here.
How to report
Reporting a repair to Irwell Valley Homes
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Irwell Valley Homes misses its own target, complain. You may also be able to claim.
- Emailcontact@irwellvalley.co.uk (non-emergency repairs during working hours)
- Live ChatOn the Irwell Valley Homes website, Monday to Friday 8am to 4pm. An out-of-hours Live Chat is available for deaf or hard of hearing tenants.
- Damp and mould formOnline form on the damp, mould and condensation page, where you can upload a photo.
Emergency repairs
When to call Irwell Valley Homes straight away
Phone Irwell Valley Homes straight away if anything puts someone in danger or leaves your home unsafe. Open 24 hours, 365 days a year for emergencies. Other calls: Monday to Friday, 8am to 4pm. The number is in Irwell Valley Homes’s repair contacts.
- 01Burst pipes or leaks that can’t be contained
- 02Blocked and overflowing outside drains
- 03Outside doors or windows that can’t be locked
- 04Total loss of power, or unsafe or exposed electrics
- 05Serious roof damage or falling gutters, slates or tiles
- 06No water from any taps
- 07Complete loss of heating and hot water with no other heating
- 08Gas leak or smell of gas (also call National Grid)
What counts as an emergency, from irwellvalley.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Irwell Valley Homes.
Timescales
How long Irwell Valley Homes has to fix it
Irwell Valley Homes’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Irwell Valley Homes’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysPlastering, fencing, roofing and component upgrades: within 60 days. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Where damp or mould could harm your health, Irwell Valley says it will visit and remove the mould within 24 hours, inspect within 10 working days, send the report within 3 working days, start repairs within 5 working days of the inspection and finish all works within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from irwellvalley.co.uk and Irwell Valley Homes’s damp and mould page, checked 7 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Irwell Valley Homes’s own target. You could claim compensation.
Start your claimYour options
If Irwell Valley Homes doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Irwell Valley Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Irwell Valley Homes
This can get Irwell Valley Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Irwell Valley Homes to put things right.
How to complain to Irwell Valley HomesYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Irwell Valley Homes
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Irwell Valley Homes
Contact within 5 days to discuss your complaint, with a response aimed for within 10 working days.
- Stage 2
Ask for a review
Contact within 5 working days, with a response aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Irwell Valley Homes to put things right.
Irwell Valley Homes’s record
How Irwell Valley Homes performs on repairs
of Irwell Valley Homes tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Irwell Valley Homes in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Irwell Valley Homes
Sources: Irwell Valley Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Irwell Valley Homes’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Irwell Valley Homes repairs: questions
What is Irwell Valley Homes’s repairs number?
0300 561 1111. Open 24 hours, 365 days a year for emergencies. Other calls: Monday to Friday, 8am to 4pm.
What is Irwell Valley Homes’s emergency or out of hours repairs number?
0300 561 1111 (Repairs and emergencies). Open 24 hours, 365 days a year for emergencies. Other calls: Monday to Friday, 8am to 4pm.
Can I report a repair to Irwell Valley Homes online?
Yes, at irwellvalley.co.uk customer portal. Raise non-emergency repairs in the customer portal. You need a log-in, which you can request on this page. Phone for emergencies.
How long does Irwell Valley Homes have to fix a repair?
Its own targets run from 24 hours (emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Irwell Valley Homes tenants?
Since 27 October 2025, Irwell Valley Homes must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Irwell Valley Homes’s own damp and mould commitment: Where damp or mould could harm your health, Irwell Valley says it will visit and remove the mould within 24 hours, inspect within 10 working days, send the report within 3 working days, start repairs within 5 working days of the inspection and finish all works within 12 weeks.
How do I complain about a repair to Irwell Valley Homes?
Complain to Irwell Valley Homes first, online, by email (contact@irwellvalley.co.uk) or by phone on 0300 561 1111. Contact within 5 days to discuss your complaint, with a response aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Irwell Valley Homes?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Irwell Valley Homes for you. It’s free to check.
Start your claimIs Report Repair part of Irwell Valley Homes?
No. Report Repair is independent and not part of Irwell Valley Homes or any council or housing association. We show Irwell Valley Homes’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Irwell Valley Homes has to fix, by problem
Not Irwell Valley Homes?
Other landlords in the North of England
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- Riverside repairsHousing association
- Together Housing repairsHousing association
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Reported a repair to Irwell Valley Homes and still waiting?
About 2 minutes. No documents. Free to check.