Independent · not part of ForHousing
ForHousing repairs: how to report a repair, phone numbers and timescales
How to report a repair to ForHousing: the repairs phone number and emergency line, reporting a repair online, and how long ForHousing has to fix it. ForHousing’s own target for routine repairs is 30 working days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: forhousing.co.uk
Has ForHousing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet ForHousing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, ForHousing’s emergency line is here.
How to report
Reporting a repair to ForHousing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If ForHousing misses its own target, complain. You may also be able to claim.
- Text messageText 07537 410 100 with your repair details and address; replies Monday to Friday, 8am to 6.30pm (not monitored 24/7).
- Web chatCustomer Connect Hub web chat on the ForHousing website, available 24/7.
- MyAccount+ appBook a repair using the MyAccount+ app.
Emergency repairs
When to call ForHousing straight away
Phone ForHousing straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 6.30pm. Outside these hours the same number goes to the out-of-hours team for emergencies, 24/7. The number is in ForHousing’s repair contacts.
- 01A gas leak (also call National Grid on 0800 111 999)
- 02Dangerous electrical faults
- 03A major water leak
- 04An outside door that won’t lock or secure
What counts as an emergency, from forhousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell ForHousing.
Timescales
How long ForHousing has to fix it
ForHousing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | ForHousing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursMade safe within 24 hours, even if the full repair takes longer. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working daysProblems affecting health, safety or security, such as partial loss of power or gas, or a blocked bath. | No fixed legal limit unless it’s a hazard |
| Routine | 30 working daysRepairs that are not unsafe, such as loose taps, faulty guttering or minor plumbing. | No fixed legal limit unless it’s a hazard |
| Replacements | 80 working daysItems that need inspecting, ordering or making first. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Inspects all reported damp and mould within 10 working days and aims to complete 90% of damp repairs within 40 working days; serious hazards are covered by Awaab’s Law timescales. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from forhousing.co.uk and ForHousing’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 30 working days ago? That’s past ForHousing’s own target. You could claim compensation.
Start your claimYour options
If ForHousing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with ForHousing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to ForHousing
This can get ForHousing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order ForHousing to put things right. In its recent decisions about ForHousing, it ordered between £75 and £600 in compensation.
How to complain to ForHousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to ForHousing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to ForHousing
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order ForHousing to put things right.
ForHousing’s record
How ForHousing performs on repairs
of ForHousing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about ForHousing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about ForHousing
- How it handled reports of a pest infestation.Service failure
£600 ordered - How it handled reports of damp and mould and the conduct of its contractors.Service failure
£75 ordered - How it handled repairs.Maladministration
£200 ordered
Sources: ForHousing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
ForHousing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
ForHousing repairs: questions
What is ForHousing’s repairs number?
0300 123 5522. Monday to Friday, 8am to 6.30pm. Outside these hours the same number goes to the out-of-hours team for emergencies, 24/7.
What is ForHousing’s emergency or out of hours repairs number?
0300 123 5522 (Repairs and emergencies). Monday to Friday, 8am to 6.30pm. Outside these hours the same number goes to the out-of-hours team for emergencies, 24/7.
Can I report a repair to ForHousing online?
Yes, at ForHousing repair reporter. Step-by-step online form to book a repair. Phone for emergencies.
How long does ForHousing have to fix a repair?
Its own targets run from 24 hours (emergency) to 80 working days (replacements). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for ForHousing tenants?
Since 27 October 2025, ForHousing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. ForHousing’s own damp and mould commitment: Inspects all reported damp and mould within 10 working days and aims to complete 90% of damp repairs within 40 working days; serious hazards are covered by Awaab’s Law timescales.
How do I complain about a repair to ForHousing?
Complain to ForHousing first, online, by email (hello@forhousing.co.uk) or by phone on 0300 123 5522. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from ForHousing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with ForHousing for you. It’s free to check.
Start your claimIs Report Repair part of ForHousing?
No. Report Repair is independent and not part of ForHousing or any council or housing association. We show ForHousing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What ForHousing has to fix, by problem
Not ForHousing?
Other landlords in the North of England
- Gateshead Council repairsCouncil
- Gentoo repairsHousing association
- Great Places repairsHousing association
- Halton Housing repairsHousing association
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to ForHousing and still waiting?
About 2 minutes. No documents. Free to check.