Independent · not part of ForHousing
ForHousing complaints, compensation and disrepair claims
Your options if ForHousing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: ForHousing repairs
LandlordForHousing
Has ForHousing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet ForHousing’s repair contactsFree to check · About 2 minutes
You can complain to ForHousing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if ForHousing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with ForHousing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to ForHousing
This can get ForHousing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order ForHousing to put things right. In its recent decisions about ForHousing, it ordered between £75 and £600 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. ForHousing’s own target for a routine repair is 30 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against ForHousing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to ForHousing asking for the repairs and compensation. Under the court rules for housing conditions claims, ForHousing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to ForHousing
ForHousing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to ForHousing
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order ForHousing to put things right.
From forhousing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimForHousing’s record
What the regulator and Ombudsman found
of ForHousing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about ForHousing in 2024/25 were maladministration.
Sources: ForHousing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against ForHousing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found ForHousing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of a pest infestation. Read the decisionService failure
£600 ordered - How it handled reports of damp and mould and the conduct of its contractors. Read the decisionService failure
£75 ordered - How it handled repairs. Read the decisionMaladministration
£200 ordered
Source: Housing Ombudsman decisions.
Has ForHousing let you down too? You could claim compensation.
Start your claimQuestions
ForHousing complaints and claims: questions
How do I complain to ForHousing about repairs?
Online: forhousing.co.uk. By email: hello@forhousing.co.uk. By phone: 0300 123 5522. Say what the problem is, when you reported it, and what you want done.
How long does ForHousing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply within 20 working days of that.
Can I claim compensation from ForHousing for damp and mould?
You could, if you reported it and ForHousing didn’t fix it in a reasonable time. A law firm on our panel can take it up with ForHousing for you.
Start your claimHas the Housing Ombudsman found ForHousing at fault?
In 2024/25 the Ombudsman found maladministration in 63% of its findings about ForHousing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with ForHousing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with ForHousing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot ForHousing?
Other landlords in the North of England
- Gateshead Council complaints and claimsCouncil
- Gentoo complaints and claimsHousing association
- Great Places complaints and claimsHousing association
- Halton Housing complaints and claimsHousing association
- Home Group complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for ForHousing to fix it?
About 2 minutes. No documents. Free to check.