Independent · not part of Great Places
Great Places complaints, compensation and disrepair claims
Your options if Great Places hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Great Places repairs
LandlordGreat Places
Has Great Places been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Great Places’s repair contactsFree to check · About 2 minutes
You can complain to Great Places, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Great Places hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Great Places for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Great Places
This can get Great Places to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Great Places to put things right. In its recent decisions about Great Places, it ordered between £150 and £700 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Great Places’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Great Places
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Great Places asking for the repairs and compensation. Under the court rules for housing conditions claims, Great Places should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Great Places
Great Places has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Great Places
Acknowledged within 3 to 5 working days, with a reply aimed for within 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Great Places to put things right.
Complaints pagegreatplaces.org.uk
By phone0300 123 1966
From greatplaces.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimGreat Places’s record
What the regulator and Ombudsman found
of Great Places tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Great Places in 2024/25 were maladministration.
Sources: Great Places tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Great Places
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Great Places at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a request for window replacement. Read the decisionMaladministration
£700 ordered - How it handled radiator repairs at the property. Read the decisionMaladministration
- How it handled reports of repair to the boiler. Read the decisionService failure
£150 ordered
Source: Housing Ombudsman decisions.
Has Great Places let you down too? You could claim compensation.
Start your claimQuestions
Great Places complaints and claims: questions
How do I complain to Great Places about repairs?
Through its complaints page: greatplaces.org.uk. By phone: 0300 123 1966. Say what the problem is, when you reported it, and what you want done.
How long does Great Places have to reply to a complaint?
Stage 1: acknowledged within 3 to 5 working days, with a reply aimed for within 10 working days. Stage 2: a reply aimed for within 20 working days.
Can I claim compensation from Great Places for damp and mould?
You could, if you reported it and Great Places didn’t fix it in a reasonable time. A law firm on our panel can take it up with Great Places for you.
Start your claimHas the Housing Ombudsman found Great Places at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about Great Places. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Great Places: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Great Places on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Great Places?
Other landlords in the North of England
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Still waiting for Great Places to fix it?
About 2 minutes. No documents. Free to check.