Independent · not part of Sefton Council
Environmental Health in Sefton: reporting a housing problem
Who Sefton Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: sefton.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Sefton helps
Sefton Council deals with poor conditions in rented homes through its Housing Standards Team. Its pages don’t say which tenants it’s for.
Tell your landlord first, then contact the council. How.
Sefton Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
Private tenants
Contacting the Housing Standards Team
- 01Tell your landlord first. Sefton Council says: report the problems to your landlord in writing first and allow 28 days for them to resolve most repairs.
- 02If it isn’t fixed, contact the council. The Housing Standards Team’s details are below.
The person who holds the tenancy agreement must be the person who makes the complaint.
From sefton.gov.uk/housing/housing-safety-and-conditions/stand…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Sefton
Sefton Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Sefton
37 housing associations own 20,113 social homes in Sefton. The largest:
- One Vision Housing repairs10,717 homes
- Riverside repairs2,364 homes
- Jigsaw Homes repairs1,588 homes
- Plus Dane Housing repairs896 homes
- Prima Group repairs577 homes
- Anchor repairs477 homes
- Regenda Homes repairs430 homes
- Crosby Housing Association429 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Sefton on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Sefton
In Sefton, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Sefton: questions
What is the Sefton environmental health number for housing problems?
The Housing Standards Team at Sefton Council is on 0345 140 0845, or email housing.standards@sefton.gov.uk. You can also use standards and conditions (phone, email and online service) at sefton.gov.uk. Its pages don’t say which tenants it’s for.
Can housing association tenants in Sefton contact environmental health?
Sefton Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Sefton?
Yes. Sefton Council says: report the problems to your landlord in writing first and allow 28 days for them to resolve most repairs.
Which housing associations own homes in Sefton?
37 housing associations own 20,113 social homes in Sefton, according to the Regulator of Social Housing (March 2025). The largest are One Vision Housing (10,717), Riverside (2,364), Jigsaw Homes (1,588), Plus Dane Housing (896) and Prima Group (577).
Is Report Repair part of Sefton Council?
No. Report Repair is independent and not part of Sefton Council. The contact details here are from Sefton Council’s own website.
Not in Sefton?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in SheffieldSheffield City Council
- Environmental Health in South RibbleSouth Ribble Borough Council
- Environmental Health in South TynesideSouth Tyneside Council
- Environmental Health in St HelensSt Helens Borough Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.