Independent · not part of Plus Dane Housing
Plus Dane Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Plus Dane Housing: the repairs phone number and emergency line, reporting a repair online, and how long Plus Dane has to fix it. Plus Dane’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: plusdane.co.uk
Has Plus Dane Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Plus Dane’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Plus Dane’s emergency line is here.
How to report
Reporting a repair to Plus Dane Housing
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Plus Dane misses its own target, complain. You may also be able to claim.
- Emailcustomer@plusdane.co.uk
- WhatsAppMessage 0151 351 4747 to report a repair during office hours. Messages sent outside office hours are answered the next working day.
- Live chatOn the Plus Dane website, 9am to 5pm, Monday to Friday.
Emergency repairs
When to call Plus Dane straight away
Phone Plus Dane straight away if anything puts someone in danger or leaves your home unsafe. Free from landlines and mobiles. Open 8.30am to 5.30pm, Monday to Friday, with a 24-hour service for emergencies outside those hours. The number is in Plus Dane’s repair contacts.
- 01An immediate risk to health and safety
- 02Serious damage to the building
- 03No heating, hot water or power at all
- 04A major burst pipe or flooding
- 05Major structural problems
What counts as an emergency, from plusdane.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Plus Dane.
Timescales
How long Plus Dane Housing has to fix it
Plus Dane’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Plus Dane’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 4 hoursAttend to make safe. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysEveryday repairs, such as minor leaks, loose tiles or kitchen units. | No fixed legal limit unless it’s a hazard |
| Complex and major works | 90 daysLarger jobs needing several trades, scaffolding or specialist work. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Investigates damp and mould within 10 working days and sends a written summary within 3 working days; emergencies are dealt with within 24 hours, and the home is made safe within 5 working days, with any further work done within 12 weeks. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from plusdane.co.uk and Plus Dane’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Plus Dane’s own target. You could claim compensation.
Start your claimYour options
If Plus Dane Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Plus Dane for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Plus Dane
This can get Plus Dane to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Plus Dane to put things right. In its recent decisions about Plus Dane, it ordered between £400 and £1,500 in compensation.
How to complain to Plus DaneYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Plus Dane
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Plus Dane
Acknowledged within 5 working days, with a reply within a further 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days of the review being accepted.
- Then
Housing Ombudsman
Independent. It can order Plus Dane to put things right.
Plus Dane’s record
How Plus Dane Housing performs on repairs
Dec 2024: The regulator found some weaknesses, including a large backlog of overdue repairs, low satisfaction and gaps in damp and mould reporting to the board, though safety checks were in good order and a repairs improvement plan was showing results.
of Plus Dane tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Plus Dane in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Plus Dane Housing
- How it handled reports of condensation, damp and mould in the property.Maladministration
£400 ordered - How it handled reports of damp and mould.Service failure
£450 ordered - How it handled reports of leaks from the roof and guttering and associated damp and mould in the property.Maladministration
£1,500 ordered
Sources: Regulator of Social Housing judgement, 18 December 2024; Plus Dane tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Plus Dane Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Plus Dane Housing repairs: questions
What is Plus Dane Housing’s repairs number?
0800 169 2988. Free from landlines and mobiles. Open 8.30am to 5.30pm, Monday to Friday, with a 24-hour service for emergencies outside those hours.
What is Plus Dane Housing’s emergency or out of hours repairs number?
0800 169 2988 (Repairs and emergencies). Free from landlines and mobiles. Open 8.30am to 5.30pm, Monday to Friday, with a 24-hour service for emergencies outside those hours.
Can I report a repair to Plus Dane Housing online?
Yes, at Plus Dane online repair form. Report a non-emergency repair online. Phone for emergencies.
How long does Plus Dane Housing have to fix a repair?
Its own targets run from 4 hours (emergency) to 90 days (complex and major works). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Plus Dane Housing tenants?
Since 27 October 2025, Plus Dane must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Plus Dane’s own damp and mould commitment: Investigates damp and mould within 10 working days and sends a written summary within 3 working days; emergencies are dealt with within 24 hours, and the home is made safe within 5 working days, with any further work done within 12 weeks.
How do I complain about a repair to Plus Dane Housing?
Complain to Plus Dane first, online, by email (customer@plusdane.co.uk) or by phone on 0800 169 2988. Acknowledged within 5 working days, with a reply within a further 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Plus Dane Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Plus Dane Housing for you. It’s free to check.
Start your claimIs Report Repair part of Plus Dane Housing?
No. Report Repair is independent and not part of Plus Dane Housing or any council or housing association. We show Plus Dane’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Plus Dane has to fix, by problem
Not Plus Dane?
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Reported a repair to Plus Dane Housing and still waiting?
About 2 minutes. No documents. Free to check.