Independent · not part of Pickering and Ferens Homes
Pickering and Ferens Homes complaints, compensation and disrepair claims
Your options if Pickering and Ferens Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkRepairs and phone numbers: Pickering and Ferens Homes repairs
LandlordPickering and Ferens Homes
Has Pickering and Ferens Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Pickering and Ferens’s repair contactsFree to check · About 2 minutes
You can complain to Pickering and Ferens Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Pickering and Ferens Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Pickering and Ferens for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Pickering and Ferens
This can get Pickering and Ferens to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Pickering and Ferens to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Pickering and Ferens Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Pickering and Ferens Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Pickering and Ferens should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Pickering and Ferens Homes
Pickering and Ferens Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Pickering and Ferens
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Pickering and Ferens to put things right.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimPickering and Ferens’s record
What the regulator and Ombudsman found
Jun 2025: The regulator found it is delivering the consumer standards overall, with an up-to-date record of its homes’ condition and an effective, timely repairs service.
of Pickering and Ferens tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Pickering and Ferens in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 June 2025; Pickering and Ferens tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Pickering and Ferens Homes complaints and claims: questions
How do I complain to Pickering and Ferens Homes about repairs?
Online: pfh.org.uk. By email: info@pfh.org.uk. By phone: 01482 223783. Say what the problem is, when you reported it, and what you want done.
How long does Pickering and Ferens Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply within 10 working days of that. Stage 2: a reply within 20 working days.
Can I claim compensation from Pickering and Ferens Homes for damp and mould?
You could, if you reported it and Pickering and Ferens didn’t fix it in a reasonable time. A law firm on our panel can take it up with Pickering and Ferens for you.
Start your claimHas the Housing Ombudsman found Pickering and Ferens Homes at fault?
In 2024/25 the Ombudsman found maladministration in 0% of its findings about Pickering and Ferens.
Why use Report Repair?
A law firm on our panel takes your claim up with Pickering and Ferens Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Pickering and Ferens on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Pickering and Ferens?
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Still waiting for Pickering and Ferens Homes to fix it?
About 2 minutes. No documents. Free to check.