Independent · not part of One Manchester
One Manchester complaints, compensation and disrepair claims
Your options if One Manchester hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: One Manchester repairs
LandlordOne Manchester
Has One Manchester been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet One Manchester’s repair contactsFree to check · About 2 minutes
You can complain to One Manchester, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if One Manchester hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with One Manchester for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to One Manchester
This can get One Manchester to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order One Manchester to put things right. In its recent decisions about One Manchester, it ordered between £200 and £1,700 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. One Manchester’s own target for a routine repair is 45 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against One Manchester
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to One Manchester asking for the repairs and compensation. Under the court rules for housing conditions claims, One Manchester should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to One Manchester
One Manchester has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to One Manchester
Acknowledged within 5 working days, with a formal reply within 10 working days of receipt.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a formal reply within 20 working days of your Stage 2 request.
- Then
Housing Ombudsman
Independent. It can order One Manchester to put things right.
From onemanchester.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimOne Manchester’s record
What the regulator and Ombudsman found
Sep 2025: The regulator found One Manchester is delivering the consumer standards, with good safety checks, accurate records of its homes and an effective, timely repairs service that is still improving.
of One Manchester tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about One Manchester in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 24 September 2025; One Manchester tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against One Manchester
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found One Manchester at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionService failure
£200 ordered - How it handled reported repairs to windows and trickle vents. Read the decisionMaladministration
£350 ordered - How it handled reported repairs to the property. Read the decisionMaladministration
£1,700 ordered
Source: Housing Ombudsman decisions.
Has One Manchester let you down too? You could claim compensation.
Start your claimQuestions
One Manchester complaints and claims: questions
How do I complain to One Manchester about repairs?
Online: onemanchester.co.uk. By email: complaints@onemanchester.co.uk. By phone: 0330 355 1000. Say what the problem is, when you reported it, and what you want done.
How long does One Manchester have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal reply within 10 working days of receipt. Stage 2: acknowledged within 5 working days, with a formal reply within 20 working days of your Stage 2 request.
Can I claim compensation from One Manchester for damp and mould?
You could, if you reported it and One Manchester didn’t fix it in a reasonable time. A law firm on our panel can take it up with One Manchester for you.
Start your claimHas the Housing Ombudsman found One Manchester at fault?
In 2024/25 the Ombudsman found maladministration in 27% of its findings about One Manchester. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with One Manchester: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with One Manchester on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot One Manchester?
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Still waiting for One Manchester to fix it?
About 2 minutes. No documents. Free to check.