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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Preston City Council

Environmental Health in Preston: reporting a housing problem

Who Preston City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: preston.gov.uk

Get the right helpPreston

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards service

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Preston helps

Preston City Council deals with poor conditions in rented homes through its housing standards service. Its pages don’t say which tenants it’s for.

Private tenantsNot stated

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Preston City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From preston.gov.uk, checked 12 October 2026.

Private tenants

Contacting the council’s housing standards service

  1. 01Tell your landlord first. Preston City Council says: you must tell your landlord or agent about the problems in writing first.
  2. 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Contact Preston City CouncilPrivate tenants
OnlineReport a housing standards issue (online form)selfservice.preston.gov.uk
Keep a note of the date you contact the council, and any reference.

You do not have to live in Preston to report a problem, but the property must be in the Preston area.

From preston.gov.uk/housingstandards, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Preston

Preston City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Preston

35 housing associations own 13,625 social homes in Preston. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Preston on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Preston

In Preston, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Preston: questions

How do I report a housing problem to environmental health in Preston?

Use report a housing standards issue (online form) at selfservice.preston.gov.uk. Its pages don’t say which tenants it’s for.

Can housing association tenants in Preston contact environmental health?

Preston City Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Preston?

Yes. Preston City Council says: you must tell your landlord or agent about the problems in writing first.

Which housing associations own homes in Preston?

35 housing associations own 13,625 social homes in Preston, according to the Regulator of Social Housing (March 2025). The largest are Community Gateway (6,821), Places for People (2,465), Onward Homes (1,079), Your Housing Group (958) and Jigsaw Homes (735).

Is Report Repair part of Preston City Council?

No. Report Repair is independent and not part of Preston City Council. The contact details here are from Preston City Council’s own website.

Not in Preston?

Environmental Health in the North of England

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