Independent · not part of Beyond Housing
Beyond Housing repairs: how to report a repair, phone numbers and timescales
How to report a repair to Beyond Housing: the repairs phone number and emergency line, reporting a repair online, and how long Beyond Housing has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: beyondhousing.co.uk
Has Beyond Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Beyond Housing’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Beyond Housing’s emergency line is here.
How to report
Reporting a repair to Beyond Housing
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Beyond Housing misses its own target, complain. You may also be able to claim.
- Damp and mouldCall 0345 065 5656 and choose the damp and mould option, use the ‘Report mould and damp’ option on the online get in touch form, or use live chat (the ‘Need help?’ button on the website).
Emergency repairs
When to call Beyond Housing straight away
Phone Beyond Housing straight away if anything puts someone in danger or leaves your home unsafe. Call this number to report emergency repairs. Other repairs can also be reported online through Me & My Home. The number is in Beyond Housing’s repair contacts.
- 01An immediate risk to your health, safety or security
- 02A major water leak
- 03A gas leak
- 04An electrical fault
- 05A problem likely to cause serious damage to the building
What counts as an emergency, from beyondhousing.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Beyond Housing.
Timescales
How long Beyond Housing has to fix it
Beyond Housing’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Beyond Housing’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (immediate risk) | 4 hoursAttend where there is an immediate risk to safety, security or health, or of serious damage, and for emergencies out of hours. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hoursComplete the repair, or at least make it safe. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 1 to 3 daysFor example damp and mould, electrical or heating problems. | No fixed legal limit unless it’s a hazard |
| Appointed | 28 daysLess serious repairs such as taps, toilets, basins, doors or windows. | No fixed legal limit unless it’s a hazard |
| Major | 90 working daysLarger work such as plastering and damp proofing, new fencing, paths and pointing. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Beyond Housing attends emergency damp and mould hazards within 24 hours and significant-risk hazards within 10 working days. For slight damp and mould it gives advice and attends within 60 days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from beyondhousing.co.uk and Beyond Housing’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Beyond Housing doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Beyond Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Beyond Housing
This can get Beyond Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Beyond Housing to put things right. In its recent decisions about Beyond Housing, it ordered between £500 and £1,075 in compensation.
How to complain to Beyond HousingYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Beyond Housing
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Beyond Housing
Acknowledged within 5 working days, with a reply aimed for within 10 working days (or a timescale agreed with you).
- Stage 2
Ask for a review
Acknowledged within 5 working days.
- Then
Housing Ombudsman
Independent. It can order Beyond Housing to put things right.
Beyond Housing’s record
How Beyond Housing performs on repairs
of Beyond Housing tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Beyond Housing in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Beyond Housing
- How it handled reports of damp and mould.Maladministration
£700 ordered - How it handled reports of subsidence.Maladministration
£500 ordered - How it handled reports of damp and mould in the property.Maladministration
£1,075 ordered
Sources: Beyond Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Beyond Housing’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Beyond Housing repairs: questions
What is Beyond Housing’s repairs number?
0345 065 5656. Call this number to report emergency repairs. Other repairs can also be reported online through Me & My Home.
What is Beyond Housing’s emergency or out of hours repairs number?
0345 065 5656 (Repairs and emergencies). Call this number to report emergency repairs. Other repairs can also be reported online through Me & My Home.
Can I report a repair to Beyond Housing online?
Yes, at Me & My Home. Report and track non-emergency repairs and choose your own appointment for some jobs. You need to register and log in.
How long does Beyond Housing have to fix a repair?
Its own targets run from 4 hours (emergency (immediate risk)) to 90 working days (major). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Beyond Housing tenants?
Since 27 October 2025, Beyond Housing must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Beyond Housing’s own damp and mould commitment: Beyond Housing attends emergency damp and mould hazards within 24 hours and significant-risk hazards within 10 working days. For slight damp and mould it gives advice and attends within 60 days.
How do I complain about a repair to Beyond Housing?
Complain to Beyond Housing first, online or by phone on 0345 065 5656. Acknowledged within 5 working days, with a reply aimed for within 10 working days (or a timescale agreed with you). If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Beyond Housing?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Beyond Housing for you. It’s free to check.
Start your claimIs Report Repair part of Beyond Housing?
No. Report Repair is independent and not part of Beyond Housing or any council or housing association. We show Beyond Housing’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Beyond Housing has to fix, by problem
Not Beyond Housing?
Other landlords in the North of England
- Blackpool Council repairsCouncil
- Bolton at Home repairsHousing association
- Broadacres repairsHousing association
- Bury Council repairsCouncil
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Beyond Housing and still waiting?
About 2 minutes. No documents. Free to check.