Independent · not part of Beyond Housing
Beyond Housing complaints, compensation and disrepair claims
Your options if Beyond Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Beyond Housing repairs
LandlordBeyond Housing
Has Beyond Housing been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Beyond Housing’s repair contactsFree to check · About 2 minutes
You can complain to Beyond Housing, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Beyond Housing hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Beyond Housing for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Beyond Housing
This can get Beyond Housing to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Beyond Housing to put things right. In its recent decisions about Beyond Housing, it ordered between £500 and £1,075 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Beyond Housing
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Beyond Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, Beyond Housing should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Beyond Housing
Beyond Housing has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Beyond Housing
Acknowledged within 5 working days, with a reply aimed for within 10 working days (or a timescale agreed with you).
- Stage 2
Ask for a review
Acknowledged within 5 working days.
- Then
Housing Ombudsman
Independent. It can order Beyond Housing to put things right.
Complain onlinebeyondhousing.co.uk
By phone0345 065 5656
From beyondhousing.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimBeyond Housing’s record
What the regulator and Ombudsman found
of Beyond Housing tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Beyond Housing in 2024/25 were maladministration.
Sources: Beyond Housing tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Beyond Housing
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Beyond Housing at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£700 ordered - How it handled reports of subsidence. Read the decisionMaladministration
£500 ordered - How it handled reports of damp and mould in the property. Read the decisionMaladministration
£1,075 ordered
Source: Housing Ombudsman decisions.
Has Beyond Housing let you down too? You could claim compensation.
Start your claimQuestions
Beyond Housing complaints and claims: questions
How do I complain to Beyond Housing about repairs?
Online: beyondhousing.co.uk. By phone: 0345 065 5656. Say what the problem is, when you reported it, and what you want done.
How long does Beyond Housing have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days (or a timescale agreed with you). Stage 2: acknowledged within 5 working days.
Can I claim compensation from Beyond Housing for damp and mould?
You could, if you reported it and Beyond Housing didn’t fix it in a reasonable time. A law firm on our panel can take it up with Beyond Housing for you.
Start your claimHas the Housing Ombudsman found Beyond Housing at fault?
In 2024/25 the Ombudsman found maladministration in 80% of its findings about Beyond Housing. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Beyond Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Beyond Housing on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Beyond Housing?
Other landlords in the North of England
- Bolton at Home complaints and claimsHousing association
- Broadacres complaints and claimsHousing association
- Bury Council complaints and claimsCouncil
- City of Doncaster Council complaints and claimsCouncil
- Home Group complaints and claimsHousing association
- Riverside complaints and claimsHousing association
- Together Housing complaints and claimsHousing association
- Torus complaints and claimsHousing association
Still waiting for Beyond Housing to fix it?
About 2 minutes. No documents. Free to check.