Independent · not part of Hartlepool Borough Council
Environmental Health in Hartlepool: reporting a housing problem
Who Hartlepool Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: hartlepool.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing TeamFree to check · About 2 minutes
Who it helps
Who Environmental Health in Hartlepool helps
Hartlepool Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Hartlepool Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From hartlepool.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Hartlepool Borough Council says: ask your landlord to carry out repairs before you report them to the council.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From hartlepool.gov.uk/homelessness-housing-advice/help-tenant…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Hartlepool
Hartlepool Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Hartlepool
22 housing associations own 10,476 social homes in Hartlepool. The largest:
- Thirteen repairs7,353 homes
- Home Group repairs966 homes
- Karbon Homes repairs423 homes
- Bernicia repairs365 homes
- North Star Housing Group repairs358 homes
- Anchor repairs339 homes
- Joseph Rowntree Housing Trust repairs200 homes
- Accent Housing repairs101 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Hartlepool on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Hartlepool
In Hartlepool, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Hartlepool: questions
How do I report a housing problem to environmental health in Hartlepool?
Use online enquiry form for private tenants at online.hartlepool.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Hartlepool contact environmental health?
Hartlepool Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Hartlepool?
Yes. Hartlepool Borough Council says: ask your landlord to carry out repairs before you report them to the council.
Which housing associations own homes in Hartlepool?
22 housing associations own 10,476 social homes in Hartlepool, according to the Regulator of Social Housing (March 2025). The largest are Thirteen (7,353), Home Group (966), Karbon Homes (423), Bernicia (365) and North Star Housing Group (358).
Is Report Repair part of Hartlepool Borough Council?
No. Report Repair is independent and not part of Hartlepool Borough Council. The contact details here are from Hartlepool Borough Council’s own website.
Not in Hartlepool?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in HullHull City Council
- Environmental Health in HyndburnHyndburn Borough Council
- Environmental Health in KirkleesKirklees Council
- Environmental Health in KnowsleyKnowsley Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.