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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Knowsley Council

Environmental Health in Knowsley: reporting a housing problem

Who Knowsley Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: knowsley.gov.uk

Get the right helpKnowsley

Who is your landlord?

A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Environmental Health

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Knowsley helps

Knowsley Council deals with poor conditions in rented homes through its Environmental Health. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Knowsley Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

From knowsley.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Environmental Health

  1. 01Tell your landlord first. Knowsley Council says: contact your landlord or letting agency first, in writing if you can, to keep proof of your efforts.
  2. 02If it isn’t fixed, contact the council. The Environmental Health’s details are below.
Contact Knowsley CouncilPrivate tenants
OnlineHousing disrepair (phone and email)knowsley.gov.uk
Phone0151 443 4712
Emailenvironmentalhealth@knowsley.gov.uk
Keep a note of the date you contact the council, and any reference.

Questions about tenancy agreements, eviction threats or rent arrears go to the Knowsley Housing Solutions Team.

From knowsley.gov.uk/environment/environmental-health/housing-…, checked 12 October 2026.

Housing association tenants

If you rent from a housing association in Knowsley

Knowsley Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Knowsley

29 housing associations own 19,145 social homes in Knowsley. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Knowsley on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Knowsley

In Knowsley, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Knowsley: questions

What is the Knowsley environmental health number for housing problems?

The Environmental Health at Knowsley Council is on 0151 443 4712, or email environmentalhealth@knowsley.gov.uk. You can also use housing disrepair (phone and email) at knowsley.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can housing association tenants in Knowsley contact environmental health?

Knowsley Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Knowsley?

Yes. Knowsley Council says: contact your landlord or letting agency first, in writing if you can, to keep proof of your efforts.

Which housing associations own homes in Knowsley?

29 housing associations own 19,145 social homes in Knowsley, according to the Regulator of Social Housing (March 2025). The largest are Livv Housing Group (12,818), ForHousing (1,879), Riverside (1,016), Your Housing Group (767) and Onward Homes (662).

Is Report Repair part of Knowsley Council?

No. Report Repair is independent and not part of Knowsley Council. The contact details here are from Knowsley Council’s own website.

Not in Knowsley?

Environmental Health in the North of England

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Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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