Independent · not part of Chorley Council
Environmental Health in Chorley: reporting a housing problem
Who Chorley Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: chorley.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Chorley helps
Chorley Council deals with poor conditions in rented homes through its housing standards service. It helps private tenants, and Chorley Council says housing association tenants can use it too.
Tell your landlord first, then contact the council. How.
Housing association tenants should contact their landlord first, then complain to the council if a hazard is not dealt with. What to do.
From chorley.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Chorley Council says: contact your landlord or letting agent first, and use the form if no action has been taken.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
The council says it will be in touch within 5 working days of your complaint.
From chorley.gov.uk/environmental-health/housing-standards/3 and chorley.gov.uk/environmental-health/housing-standards/2, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Chorley
Housing association tenants should contact their landlord first, then complain to the council if a hazard is not dealt with. Most still start with their housing association’s repairs and complaints process.
Housing associations in Chorley
29 housing associations own 7,580 social homes in Chorley. The largest:
- Jigsaw Homes repairs3,662 homes
- Places for People repairs2,100 homes
- Accent Housing repairs590 homes
- Progress Housing Group repairs389 homes
- Onward Homes repairs217 homes
- Plexus UK (First Project)72 homes
- L&Q repairs70 homes
- Anchor repairs61 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Chorley on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Chorley
In Chorley, Environmental Health is for private and housing association tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Chorley: questions
How do I report a housing problem to environmental health in Chorley?
Use report a housing standards complaint (online form) at forms.chorleysouthribble.gov.uk. It helps private tenants, and Chorley Council says housing association tenants can use it too.
Can housing association tenants in Chorley contact environmental health?
Housing association tenants should contact their landlord first, then complain to the council if a hazard is not dealt with.
Do I have to tell my landlord before contacting environmental health in Chorley?
Yes. Chorley Council says: contact your landlord or letting agent first, and use the form if no action has been taken.
Which housing associations own homes in Chorley?
29 housing associations own 7,580 social homes in Chorley, according to the Regulator of Social Housing (March 2025). The largest are Jigsaw Homes (3,662), Places for People (2,100), Accent Housing (590), Progress Housing Group (389) and Onward Homes (217).
Is Report Repair part of Chorley Council?
No. Report Repair is independent and not part of Chorley Council. The contact details here are from Chorley Council’s own website.
Not in Chorley?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in CumberlandCumberland Council
- Environmental Health in DarlingtonDarlington Borough Council
- Environmental Health in DoncasterCity of Doncaster Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in SunderlandSunderland City Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.