Independent · not part of Cumberland Council
Environmental Health in Cumberland: reporting a housing problem
Who Cumberland Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cumberland.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Cumberland helps
Cumberland Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Cumberland Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From cumberland.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Cumberland Council says: contact your landlord first, then use the online form if they do not respond or refuse to act.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
The council usually contacts your landlord before arranging an inspection.
From cumberland.gov.uk/housing/housing-advice/advice-private-s…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Cumberland
Cumberland Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Cumberland
29 housing associations own 23,261 social homes in Cumberland. The largest:
- Home Group repairs9,060 homes
- Riverside repairs8,288 homes
- Castles & Coasts Housing Association repairs4,331 homes
- Westfield Housing Association638 homes
- Anchor repairs306 homes
- Eden Housing Association repairs108 homes
- Housing 21 repairs70 homes
- Mitre Housing Association67 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cumberland on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Cumberland
In Cumberland, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Cumberland: questions
How do I report a housing problem to environmental health in Cumberland?
Use report an unresolved repair or housing issue (online form) at central.digital.cumberland.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in Cumberland contact environmental health?
Cumberland Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Cumberland?
Yes. Cumberland Council says: contact your landlord first, then use the online form if they do not respond or refuse to act.
Which housing associations own homes in Cumberland?
29 housing associations own 23,261 social homes in Cumberland, according to the Regulator of Social Housing (March 2025). The largest are Home Group (9,060), Riverside (8,288), Castles & Coasts Housing Association (4,331), Westfield Housing Association (638) and Anchor (306).
Is Report Repair part of Cumberland Council?
No. Report Repair is independent and not part of Cumberland Council. The contact details here are from Cumberland Council’s own website.
Not in Cumberland?
Environmental Health in the North of England
- Environmental Health in County DurhamDurham County Council
- Environmental Health in DarlingtonDarlington Borough Council
- Environmental Health in DoncasterCity of Doncaster Council
- Environmental Health in FyldeFylde Borough Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in the East Riding of YorkshireEast Riding of Yorkshire Council
- Environmental Health in WakefieldWakefield Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.