Independent · not part of Leeds Federated Housing Association
Leeds Federated Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Leeds Federated Housing Association: the repairs phone number and emergency line, and how long Leeds Federated has to fix it. Leeds Federated’s own target for routine repairs is 28 days.
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: lfha.co.uk
Has Leeds Federated Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Leeds Federated’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Leeds Federated’s emergency line is here.
How to report
Reporting a repair to Leeds Federated Housing Association
- 01Phone the repairs line. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Leeds Federated misses its own target, complain. You may also be able to claim.
- Emailhello@leedsfed.com (9am to 5pm, Monday to Friday)
Emergency repairs
When to call Leeds Federated straight away
Phone Leeds Federated straight away if anything puts someone in danger or leaves your home unsafe. Routine and emergency repairs 9am to 5pm, Monday to Friday; out of hours the same number reaches the out-of-hours team for emergencies. The number is in Leeds Federated’s repair contacts.
- 01Burst water pipes, no water supply or flooding
- 02Total power failure or a major electrical fault
- 03No gas, a gas leak or boiler failure
- 04Broken windows or doors that leave the home insecure
- 05Blocked drain or toilet, if it is the only toilet
- 06Fire damage or fire alarm faults
- 07Broken lifts or emergency call systems
What counts as an emergency, from lfha.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Leeds Federated.
Timescales
How long Leeds Federated Housing Association has to fix it
Leeds Federated’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Leeds Federated’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Building emergency | 4 hoursMade safe within 4 hours and completed within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Gas emergency (winter) | 8 hoursAttended within 8 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Gas emergency (summer) | 24 hoursAttended within 24 hours. | Emergency hazards: investigate and make safe within 24 hours |
| Routine | 28 daysAim to complete within 28 days; some jobs take longer or need more than one visit. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Will usually visit within 14 working days of a damp or mould report, and aims for long-term fixes rather than quick fixes. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from lfha.co.uk and Leeds Federated’s damp and mould page, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 28 days ago? That’s past Leeds Federated’s own target. You could claim compensation.
Start your claimYour options
If Leeds Federated Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Leeds Federated for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Leeds Federated
This can get Leeds Federated to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Leeds Federated to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Leeds Federated
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Leeds Federated
Acknowledged within 5 working days, with a reply within 10 working days of that (the Code’s limits).
- Stage 2
Ask for a review
If you’re not happy, a reply within 20 working days (the Code’s limit).
- Then
Housing Ombudsman
Independent. It can order Leeds Federated to put things right.
Leeds Federated’s record
How Leeds Federated Housing Association performs on repairs
of Leeds Federated tenants were satisfied with the repairs service in 2024/25.
Sources: Leeds Federated tenant satisfaction measures 2024/25.
Contacts
Leeds Federated Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Leeds Federated Housing Association repairs: questions
What is Leeds Federated Housing Association’s repairs number?
0113 386 1000. Routine and emergency repairs 9am to 5pm, Monday to Friday; out of hours the same number reaches the out-of-hours team for emergencies.
What is Leeds Federated Housing Association’s emergency or out of hours repairs number?
0113 386 1000 (Repairs and emergencies). Routine and emergency repairs 9am to 5pm, Monday to Friday; out of hours the same number reaches the out-of-hours team for emergencies.
How long does Leeds Federated Housing Association have to fix a repair?
Its own targets run from 4 hours (building emergency) to 28 days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Leeds Federated Housing Association tenants?
Since 27 October 2025, Leeds Federated must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Leeds Federated’s own damp and mould commitment: Will usually visit within 14 working days of a damp or mould report, and aims for long-term fixes rather than quick fixes.
How do I complain about a repair to Leeds Federated Housing Association?
Complain to Leeds Federated first, online, by email (hello@leedsfed.com) or by phone on 0113 386 1000. It should acknowledge your complaint within 5 working days and reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Leeds Federated Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Leeds Federated Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Leeds Federated Housing Association?
No. Report Repair is independent and not part of Leeds Federated Housing Association or any council or housing association. We show Leeds Federated’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Leeds Federated has to fix, by problem
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Reported a repair to Leeds Federated Housing Association and still waiting?
About 2 minutes. No documents. Free to check.