Independent · not part of Lincolnshire Housing Partnership
Lincolnshire Housing Partnership repairs: how to report a repair, phone numbers and timescales
How to report a repair to Lincolnshire Housing Partnership: the repairs phone number and emergency line, reporting a repair online, and how long LHP has to fix it.
Other names: Lincolnshire HP
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: lincolnshirehp.com
Has Lincolnshire Housing Partnership been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet LHP’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, LHP’s emergency line is here.
How to report
Reporting a repair to Lincolnshire Housing Partnership
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If LHP misses its own target, complain. You may also be able to claim.
- Online repair formForm on the repairs page to report a new repair, change an appointment or ask for an update (no account needed).
- WhatsApp0345 604 1472, Monday to Friday 8:30am to 5:30pm
- Live chatOn the LHP website, Monday to Friday 8:30am to 5:30pm
- Emailinfo@lincolnshirehp.com
Emergency repairs
When to call LHP straight away
Phone LHP straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8:30am to 5:30pm (not bank holidays). Out of hours, the same number takes emergencies only. The number is in LHP’s repair contacts.
- 01Leaks that can’t be controlled
- 02A home that can’t be secured, such as broken doors or windows
- 03Total loss of electrics
- 04Making safe after fire, flood, lightning or storm damage
What counts as an emergency, from lincolnshirehp.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell LHP.
Timescales
How long Lincolnshire Housing Partnership has to fix it
LHP’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | LHP’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency (severe risk) | 4 hoursLHP aims to attend within 4 hours where there’s a severe risk to you or your home. | Emergency hazards: investigate and make safe within 24 hours |
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Appointable | 20 working days | No fixed legal limit unless it’s a hazard |
| Larger repairs | 60 daysFor some jobs such as fencing, plastering and larger repairs. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | For significant damp and mould that isn’t an emergency, LHP investigates within 10 working days and sends a written update within 3 working days. Repairs follow within 5 working days of that update, or start within 12 weeks if they can’t be done that quickly. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from lincolnshirehp.com and LHP’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Lincolnshire Housing Partnership doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with LHP for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to LHP
This can get LHP to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order LHP to put things right.
How to complain to LHPYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to LHP
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to LHP
A reply within 10 working days. This can be extended by a further 10 working days, and LHP will tell you if so.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days. This can be extended by a further 20 days.
- Then
Housing Ombudsman
Independent. It can order LHP to put things right.
LHP’s record
How Lincolnshire Housing Partnership performs on repairs
Oct 2025: The regulator found LHP’s repairs service is accessible but not always efficient or timely, with a repairs improvement programme at an early stage, and some weaknesses in how health and safety information is reported to its board.
of LHP tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about LHP in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 October 2025; LHP tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Contacts
Lincolnshire Housing Partnership’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Lincolnshire Housing Partnership repairs: questions
What is Lincolnshire Housing Partnership’s repairs number?
0345 604 1472. Monday to Friday, 8:30am to 5:30pm (not bank holidays). Out of hours, the same number takes emergencies only.
What is Lincolnshire Housing Partnership’s emergency or out of hours repairs number?
0345 604 1472 (Customer services and repairs). Monday to Friday, 8:30am to 5:30pm (not bank holidays). Out of hours, the same number takes emergencies only.
Can I report a repair to Lincolnshire Housing Partnership online?
Yes, at MyLHP. Report and track repairs 24 hours a day, and book an appointment for common repairs. You need a MyLHP account.
How long does Lincolnshire Housing Partnership have to fix a repair?
Its own targets run from 4 hours (emergency (severe risk)) to 60 days (larger repairs). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Lincolnshire Housing Partnership tenants?
Since 27 October 2025, LHP must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. LHP’s own damp and mould commitment: For significant damp and mould that isn’t an emergency, LHP investigates within 10 working days and sends a written update within 3 working days. Repairs follow within 5 working days of that update, or start within 12 weeks if they can’t be done that quickly.
How do I complain about a repair to Lincolnshire Housing Partnership?
Complain to LHP first, online, by email (complaints@lincolnshirehp.com) or by phone on 0345 604 1472. A reply within 10 working days. This can be extended by a further 10 working days, and LHP will tell you if so. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Lincolnshire Housing Partnership?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Lincolnshire Housing Partnership for you. It’s free to check.
Start your claimIs Report Repair part of Lincolnshire Housing Partnership?
No. Report Repair is independent and not part of Lincolnshire Housing Partnership or any council or housing association. We show LHP’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What LHP has to fix, by problem
Not LHP?
Other landlords in the North of England
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- Manchester City Council repairsCouncil
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- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to Lincolnshire Housing Partnership and still waiting?
About 2 minutes. No documents. Free to check.