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Lincolnshire Housing Partnership complaints, compensation and disrepair claims
Your options if Lincolnshire Housing Partnership hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Lincolnshire Housing Partnership repairs
LandlordLincolnshire Housing Partnership
Has Lincolnshire Housing Partnership been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet LHP’s repair contactsFree to check · About 2 minutes
You can complain to Lincolnshire Housing Partnership, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Lincolnshire Housing Partnership hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with LHP for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to LHP
This can get LHP to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order LHP to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Lincolnshire Housing Partnership
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Lincolnshire Housing Partnership asking for the repairs and compensation. Under the court rules for housing conditions claims, LHP should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Lincolnshire Housing Partnership
Lincolnshire Housing Partnership has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to LHP
A reply within 10 working days. This can be extended by a further 10 working days, and LHP will tell you if so.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a reply within 20 working days. This can be extended by a further 20 days.
- Then
Housing Ombudsman
Independent. It can order LHP to put things right.
From lincolnshirehp.com, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimLHP’s record
What the regulator and Ombudsman found
Oct 2025: The regulator found LHP’s repairs service is accessible but not always efficient or timely, with a repairs improvement programme at an early stage, and some weaknesses in how health and safety information is reported to its board.
of LHP tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about LHP in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 October 2025; LHP tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Questions
Lincolnshire Housing Partnership complaints and claims: questions
How do I complain to Lincolnshire Housing Partnership about repairs?
Online: lincolnshirehp.com. By email: complaints@lincolnshirehp.com. By phone: 0345 604 1472. Say what the problem is, when you reported it, and what you want done.
How long does Lincolnshire Housing Partnership have to reply to a complaint?
Stage 1: a reply within 10 working days. This can be extended by a further 10 working days, and LHP will tell you if so. Stage 2: acknowledged within 5 working days, with a reply within 20 working days. This can be extended by a further 20 days.
Can I claim compensation from Lincolnshire Housing Partnership for damp and mould?
You could, if you reported it and LHP didn’t fix it in a reasonable time. A law firm on our panel can take it up with LHP for you.
Start your claimHas the Housing Ombudsman found Lincolnshire Housing Partnership at fault?
In 2024/25 the Ombudsman found maladministration in 82% of its findings about LHP.
Why use Report Repair?
A law firm on our panel takes your claim up with Lincolnshire Housing Partnership: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with LHP on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot LHP?
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Still waiting for Lincolnshire Housing Partnership to fix it?
About 2 minutes. No documents. Free to check.