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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Magenta Living

Magenta Living complaints, compensation and disrepair claims

Your options if Magenta Living hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Magenta Living repairs

Check your claim

LandlordMagenta Living

Has Magenta Living been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Magenta Living’s repair contacts

Free to check · About 2 minutes

You can complain to Magenta Living, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if Magenta Living hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with Magenta Living for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to Magenta Living

This can get Magenta Living to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Magenta Living to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against Magenta Living

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to Magenta Living asking for the repairs and compensation. Under the court rules for housing conditions claims, Magenta Living should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to Magenta Living

Magenta Living has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to Magenta Living

    Acknowledged within 5 working days, with a full reply aimed for within 10 working days.

  2. Stage 2

    Ask for a review

    If you’re not happy, a reply within 20 working days (the Code’s limit).

  3. Then

    Housing Ombudsman

    Independent. It can order Magenta Living to put things right.

Complaints pagemagentaliving.org.uk

By emailcontactus@magentaliving.org.uk

By phone0808 100 9596

From magentaliving.org.uk, checked 5 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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Magenta Living’s record

What the regulator and Ombudsman found

Regulator gradeC1

Jul 2026: The regulator found Magenta Living is delivering the consumer standards, with good safety systems, accurate stock records, an effective repairs service and an effective complaints service.

Happy with complaints43%

of Magenta Living tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman47%

of the Ombudsman’s findings about Magenta Living in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 29 July 2026; Magenta Living tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

Magenta Living complaints and claims: questions

How do I complain to Magenta Living about repairs?

Through its complaints page: magentaliving.org.uk. By email: contactus@magentaliving.org.uk. By phone: 0808 100 9596. Say what the problem is, when you reported it, and what you want done.

How long does Magenta Living have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days. Stage 2: a reply within 20 working days.

Can I claim compensation from Magenta Living for damp and mould?

You could, if you reported it and Magenta Living didn’t fix it in a reasonable time. A law firm on our panel can take it up with Magenta Living for you.

Start your claim
Has the Housing Ombudsman found Magenta Living at fault?

In 2024/25 the Ombudsman found maladministration in 47% of its findings about Magenta Living.

Why use Report Repair?

A law firm on our panel takes your claim up with Magenta Living: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Magenta Living on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not Magenta Living?

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