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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of MSV Housing

MSV Housing complaints, compensation and disrepair claims

Your options if MSV Housing hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.

By Ben Miller, housing disrepair specialistChecked 7 October 2026 · How we checkRepairs and phone numbers: MSV Housing repairs

Check your claim

LandlordMSV Housing

Has MSV Housing been told about the repair?

Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet MSV’s repair contacts

Free to check · About 2 minutes

You can complain to MSV Housing, then the Housing Ombudsman, yourself for free.

Complaint or claim?

Your options if MSV Housing hasn’t fixed it

Claim compensation

Make a disrepair claim

A law firm on our panel takes it up with MSV for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.

Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Complain

Complain to MSV

This can get MSV to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order MSV to put things right.

How to complain

You can do both: a complaint can carry on while a law firm makes your claim.

Compensation

How disrepair compensation is worked out

Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. MSV’s own target for a routine repair is 21 days, so a repair left longer than that is already late by its own standard.

  1. 01

    How long

    From when your landlord knew about it to when it was fixed, or today.

  2. 02

    How much of your home

    One room, or the whole home.

  3. 03

    How badly

    How much it affected your daily life and your belongings.

Making a claim

Claiming against MSV Housing

  1. 01You tell us what’s wrong and when you reported it. About 2 minutes.
  2. 02We introduce you to a law firm on our panel, with your permission.
  3. 03They write to MSV Housing asking for the repairs and compensation. Under the court rules for housing conditions claims, MSV should reply within 20 working days.
  4. 04If your claim succeeds, the work is done and compensation is paid to you.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

How to complain

Complaining to MSV Housing

MSV Housing has to follow the Housing Ombudsman’s Complaint Handling Code.

  1. Stage 1

    Complain to MSV

    Acknowledged within 5 working days, with a full reply aimed for within 10 working days of receiving it.

  2. Stage 2

    Ask for a review

    Ask within 12 months; acknowledged within 5 working days, with a full reply aimed for within 20 working days.

  3. Then

    Housing Ombudsman

    Independent. It can order MSV to put things right.

Complaints pagemsvhousing.co.uk

By emailcomplaints@msvhousing.co.uk

By phone0161 226 4211

From msvhousing.co.uk, checked 7 October 2026.

Complained and still waiting? You can start a claim while your complaint is going on.

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MSV’s record

What the regulator and Ombudsman found

Regulator gradeC1

Nov 2025: Upgraded from C2 after the regulator found MSV had improved its understanding of the condition of its homes; it found an effective repairs service with no day-to-day repairs backlog.

Happy with complaints42%

of MSV tenants were satisfied with how complaints were handled in 2024/25.

Ombudsman48%

of the Ombudsman’s findings about MSV in 2024/25 were maladministration.

Sources: Regulator of Social Housing judgement, 26 November 2025; MSV tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.

Questions

MSV Housing complaints and claims: questions

How do I complain to MSV Housing about repairs?

Through its complaints page: msvhousing.co.uk. By email: complaints@msvhousing.co.uk. By phone: 0161 226 4211. Say what the problem is, when you reported it, and what you want done.

How long does MSV Housing have to reply to a complaint?

Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days of receiving it. Stage 2: ask within 12 months; acknowledged within 5 working days, with a full reply aimed for within 20 working days.

Can I claim compensation from MSV Housing for damp and mould?

You could, if you reported it and MSV didn’t fix it in a reasonable time. A law firm on our panel can take it up with MSV for you.

Start your claim
Has the Housing Ombudsman found MSV Housing at fault?

In 2024/25 the Ombudsman found maladministration in 48% of its findings about MSV.

Why use Report Repair?

A law firm on our panel takes your claim up with MSV Housing: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with MSV on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.

See fees

Not MSV?

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