Independent · not part of Jigsaw Homes
Jigsaw Homes complaints, compensation and disrepair claims
Your options if Jigsaw Homes hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Jigsaw Homes repairs
LandlordJigsaw Homes
Has Jigsaw Homes been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Jigsaw Homes’s repair contactsFree to check · About 2 minutes
You can complain to Jigsaw Homes, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Jigsaw Homes hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Jigsaw Homes for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Jigsaw Homes
This can get Jigsaw Homes to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Jigsaw Homes to put things right. In its recent decisions about Jigsaw Homes, it ordered between £75 and £450 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Jigsaw Homes’s own target for a routine repair is 90 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Jigsaw Homes
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Jigsaw Homes asking for the repairs and compensation. Under the court rules for housing conditions claims, Jigsaw Homes should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Jigsaw Homes
Jigsaw Homes has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Jigsaw Homes
Acknowledged within 5 working days, with a reply normally within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a final reply normally within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Jigsaw Homes to put things right.
Complaints pagejigsawhomes.org.uk
By emailcomplaints@jigsawhomes.org.uk
From jigsawhomes.org.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimJigsaw Homes’s record
What the regulator and Ombudsman found
of Jigsaw Homes tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Jigsaw Homes in 2024/25 were maladministration.
Sources: Jigsaw Homes tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Jigsaw Homes
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Jigsaw Homes at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled damp and mould reports. Read the decisionMaladministration
£450 ordered - How it handled reports of damp and mould. Read the decisionMaladministration
£350 ordered - How it handled repairs to the resident’s property. Read the decisionService failure
£75 ordered
Source: Housing Ombudsman decisions.
Has Jigsaw Homes let you down too? You could claim compensation.
Start your claimQuestions
Jigsaw Homes complaints and claims: questions
How do I complain to Jigsaw Homes about repairs?
Through its complaints page: jigsawhomes.org.uk. By email: complaints@jigsawhomes.org.uk. Say what the problem is, when you reported it, and what you want done.
How long does Jigsaw Homes have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply normally within 10 working days of that. Stage 2: acknowledged within 5 working days, with a final reply normally within 20 working days.
Can I claim compensation from Jigsaw Homes for damp and mould?
You could, if you reported it and Jigsaw Homes didn’t fix it in a reasonable time. A law firm on our panel can take it up with Jigsaw Homes for you.
Start your claimHas the Housing Ombudsman found Jigsaw Homes at fault?
In 2024/25 the Ombudsman found maladministration in 55% of its findings about Jigsaw Homes. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Jigsaw Homes: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Jigsaw Homes on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Jigsaw Homes?
Other landlords in the North of England
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Still waiting for Jigsaw Homes to fix it?
About 2 minutes. No documents. Free to check.