Independent · not part of City of York Council
City of York Council complaints, compensation and disrepair claims
Your options if City of York Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: City of York Council repairs
LandlordCity of York Council
Has City of York Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet York’s repair contactsFree to check · About 2 minutes
You can complain to City of York Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if City of York Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with York for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about York, it ordered £1,100 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against City of York Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to City of York Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to City of York Council
City of York Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a full written reply aimed for within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
From york.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimYork’s record
What the regulator and Ombudsman found
Apr 2026: In its first consumer grading, the regulator found weak complaint handling (only 55% of stage 1 and 40% of stage 2 complaints answered on time) and outstanding electrical, fire and water safety work, though most repairs were done on time.
of York tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about York in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 29 April 2026; York tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against York
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found City of York Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£1,100 ordered
Source: Housing Ombudsman decisions.
Has York let you down too? You could claim compensation.
Start your claimQuestions
City of York Council complaints and claims: questions
How do I complain to City of York Council about repairs?
Online: york.gov.uk. By email: haveyoursay@york.gov.uk. By phone: 01904 554145. Say what the problem is, when you reported it, and what you want done.
How long does City of York Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a reply aimed for within 10 working days of that. Stage 2: acknowledged within 5 working days, with a full written reply aimed for within 20 working days of that.
Can I claim compensation from City of York Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with York for you.
Start your claimHas the Housing Ombudsman found City of York Council at fault?
In 2024/25 the Ombudsman found maladministration in 60% of its findings about York. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with City of York Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot York?
Other landlords in the North of England
- Cobalt Housing complaints and claimsHousing association
- Community Gateway complaints and claimsHousing association
- East Riding of Yorkshire Council complaints and claimsCouncil
- First Choice Homes Oldham complaints and claimsHousing association
- Hull City Council complaints and claimsCouncil
- Leeds City Council complaints and claimsCouncil
- Newcastle City Council complaints and claimsCouncil
- Sheffield City Council complaints and claimsCouncil
Still waiting for City of York Council to fix it?
About 2 minutes. No documents. Free to check.