Independent · not part of First Choice Homes Oldham
First Choice Homes Oldham complaints, compensation and disrepair claims
Your options if First Choice Homes Oldham hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: First Choice Homes Oldham repairs
LandlordFirst Choice Homes Oldham
Has First Choice Homes Oldham been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet FCHO’s repair contactsFree to check · About 2 minutes
You can complain to First Choice Homes Oldham, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if First Choice Homes Oldham hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with FCHO for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to FCHO
This can get FCHO to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order FCHO to put things right. In its recent decisions about FCHO, it ordered between £200 and £350 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. FCHO’s own target for a routine repair is 20 working days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against First Choice Homes Oldham
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to First Choice Homes Oldham asking for the repairs and compensation. Under the court rules for housing conditions claims, FCHO should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to First Choice Homes Oldham
First Choice Homes Oldham has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to FCHO
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a different or more senior colleague, with a full reply aimed for within 20 working days of your request.
- Then
Housing Ombudsman
Independent. It can order FCHO to put things right.
From fcho.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimFCHO’s record
What the regulator and Ombudsman found
Sep 2026: The regulator found some weaknesses: damp and mould cases are investigated promptly but some hazards are not fixed within the required timescales, routine repair times are still improving, and oversight of anti-social behaviour needs strengthening.
of FCHO tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about FCHO in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 30 September 2026; FCHO tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against FCHO
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found First Choice Homes Oldham at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled reports of damp and mould. Read the decisionMaladministration
£200 ordered - How it handled reports of the garden drainage issues. Read the decisionMaladministration
£350 ordered
Source: Housing Ombudsman decisions.
Has FCHO let you down too? You could claim compensation.
Start your claimQuestions
First Choice Homes Oldham complaints and claims: questions
How do I complain to First Choice Homes Oldham about repairs?
Online: fcho.co.uk. By email: tellus@fcho.co.uk. By phone: 0161 393 7117. Say what the problem is, when you reported it, and what you want done.
How long does First Choice Homes Oldham have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. Stage 2: acknowledged within 5 working days and reviewed by a different or more senior colleague, with a full reply aimed for within 20 working days of your request.
Can I claim compensation from First Choice Homes Oldham for damp and mould?
You could, if you reported it and FCHO didn’t fix it in a reasonable time. A law firm on our panel can take it up with FCHO for you.
Start your claimHas the Housing Ombudsman found First Choice Homes Oldham at fault?
In 2024/25 the Ombudsman found maladministration in 69% of its findings about FCHO. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with First Choice Homes Oldham: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with FCHO on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot FCHO?
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Still waiting for First Choice Homes Oldham to fix it?
About 2 minutes. No documents. Free to check.