Independent · not part of First Choice Homes Oldham
First Choice Homes Oldham repairs: how to report a repair, phone numbers and timescales
How to report a repair to First Choice Homes Oldham: the repairs phone number and emergency line, reporting a repair online, and how long FCHO has to fix it. FCHO’s own target for routine repairs is 20 working days.
Other names: First Choice Homes Oldham Limited
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: fcho.co.uk
Has First Choice Homes Oldham been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet FCHO’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, FCHO’s emergency line is here.
How to report
Reporting a repair to First Choice Homes Oldham
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If FCHO misses its own target, complain. You may also be able to claim.
- Emailservicecentre@fcho.co.uk
- Call-backWhile on hold, press 7 and leave your number; staff aim to call back within 3 hours during working hours.
Emergency repairs
When to call FCHO straight away
Phone FCHO straight away if anything puts someone in danger or leaves your home unsafe. Monday to Friday, 8am to 6pm (full service 9am to 5pm). Outside office hours, call the same number for emergency repairs. The number is in FCHO’s repair contacts.
- 01No power or no water at all
- 02Your home cannot be locked or secured
- 03A leak you cannot contain
- 04Dangerous electrics, or water on electrics
- 05Unsafe or exposed asbestos, or a structure at risk of collapse
- 06Faulty or damaged smoke alarms
- 07A blocked toilet when there is no other toilet in the home
- 08Lost keys with no other way in
What counts as an emergency, from fcho.co.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell FCHO.
Timescales
How long First Choice Homes Oldham has to fix it
FCHO’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | FCHO’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hoursAttend and make safe, with a full repair where possible. | Emergency hazards: investigate and make safe within 24 hours |
| Priority | 5 working daysProblems that could get worse or stop you using part of your home. | No fixed legal limit unless it’s a hazard |
| Routine | 20 working daysNon-urgent repairs, at a time that suits you. | No fixed legal limit unless it’s a hazard |
| Major | 90 working daysComplex or specialist work needing more time, materials or planning. | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Report damp and mould by phone; a member of staff will inspect your home within 10 working days of your report if needed, then agree a plan to tackle it. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from fcho.co.uk and FCHO’s damp and mould page, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 20 working days ago? That’s past FCHO’s own target. You could claim compensation.
Start your claimYour options
If First Choice Homes Oldham doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with FCHO for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to FCHO
This can get FCHO to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order FCHO to put things right. In its recent decisions about FCHO, it ordered between £200 and £350 in compensation.
How to complain to FCHOYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to FCHO
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to FCHO
Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that.
- Stage 2
Ask for a review
Acknowledged within 5 working days and reviewed by a different or more senior colleague, with a full reply aimed for within 20 working days of your request.
- Then
Housing Ombudsman
Independent. It can order FCHO to put things right.
FCHO’s record
How First Choice Homes Oldham performs on repairs
Sep 2026: The regulator found some weaknesses: damp and mould cases are investigated promptly but some hazards are not fixed within the required timescales, routine repair times are still improving, and oversight of anti-social behaviour needs strengthening.
of FCHO tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about FCHO in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about First Choice Homes Oldham
- How it handled reports of damp and mould.Maladministration
£200 ordered - How it handled reports of the garden drainage issues.Maladministration
£350 ordered
Sources: Regulator of Social Housing judgement, 30 September 2026; FCHO tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
First Choice Homes Oldham’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
First Choice Homes Oldham repairs: questions
What is First Choice Homes Oldham’s repairs number?
0161 393 7117. Monday to Friday, 8am to 6pm (full service 9am to 5pm). Outside office hours, call the same number for emergency repairs.
What is First Choice Homes Oldham’s emergency or out of hours repairs number?
0161 393 7117 (Contact Centre · repairs and emergencies). Monday to Friday, 8am to 6pm (full service 9am to 5pm). Outside office hours, call the same number for emergency repairs.
Can I report a repair to First Choice Homes Oldham online?
Yes, at myaccount.fcho.co.uk. Report and track routine repairs at any time. You need a My Account – register with your customer number. Phone for emergencies.
How long does First Choice Homes Oldham have to fix a repair?
Its own targets run from 24 hours (emergency) to 90 working days (major). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for First Choice Homes Oldham tenants?
Since 27 October 2025, FCHO must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. FCHO’s own damp and mould commitment: Report damp and mould by phone; a member of staff will inspect your home within 10 working days of your report if needed, then agree a plan to tackle it.
How do I complain about a repair to First Choice Homes Oldham?
Complain to FCHO first, online, by email (tellus@fcho.co.uk) or by phone on 0161 393 7117. Acknowledged within 5 working days, with a full reply aimed for within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from First Choice Homes Oldham?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with First Choice Homes Oldham for you. It’s free to check.
Start your claimIs Report Repair part of First Choice Homes Oldham?
No. Report Repair is independent and not part of First Choice Homes Oldham or any council or housing association. We show FCHO’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What FCHO has to fix, by problem
Not FCHO?
Other landlords in the North of England
- ForHousing repairsHousing association
- Gateshead Council repairsCouncil
- Gentoo repairsHousing association
- Great Places repairsHousing association
- Home Group repairsHousing association
- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
Reported a repair to First Choice Homes Oldham and still waiting?
About 2 minutes. No documents. Free to check.