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Your Housing Group complaints, compensation and disrepair claims
Your options if Your Housing Group hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Your Housing Group repairs
LandlordYour Housing Group
Has Your Housing Group been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Your Housing Group’s repair contactsFree to check · About 2 minutes
You can complain to Your Housing Group, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Your Housing Group hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Your Housing Group for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Your Housing Group
This can get Your Housing Group to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Your Housing Group to put things right. In its recent decisions about Your Housing Group, it ordered between £600 and £1,200 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much. Your Housing Group’s own target for a routine repair is 28 calendar days, so a repair left longer than that is already late by its own standard.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Your Housing Group
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Your Housing Group asking for the repairs and compensation. Under the court rules for housing conditions claims, Your Housing Group should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Your Housing Group
Your Housing Group has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Your Housing Group
Acknowledged within 5 working days, with a formal reply within 10 working days.
- Stage 2
Ask for a review
Acknowledged within 5 working days, with a resolution offered within 20 working days.
- Then
Housing Ombudsman
Independent. It can order Your Housing Group to put things right.
Complaints pageyourhousinggroup.co.uk
By phone0345 345 0272
From yourhousinggroup.co.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimYour Housing Group’s record
What the regulator and Ombudsman found
Mar 2026: The regulator found some weaknesses: repairs are getting quicker and better, but Your Housing Group needs more time to show lasting improvement, especially on repair timescales.
of Your Housing Group tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Your Housing Group in 2024/25 were maladministration.
Sources: Regulator of Social Housing judgement, 25 March 2026; Your Housing Group tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Your Housing Group
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Your Housing Group at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled repairs to the kitchen flooring. Read the decisionService failure
£600 ordered - How it handled concerns about water ingress affecting the condition of the property and repairs required. Read the decisionMaladministration
£700 ordered - How it handled reports of damp, mould, and outstanding repairs. Read the decisionMaladministration
£1,200 ordered
Source: Housing Ombudsman decisions.
Has Your Housing Group let you down too? You could claim compensation.
Start your claimQuestions
Your Housing Group complaints and claims: questions
How do I complain to Your Housing Group about repairs?
Through its complaints page: yourhousinggroup.co.uk. By phone: 0345 345 0272. Say what the problem is, when you reported it, and what you want done.
How long does Your Housing Group have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a formal reply within 10 working days. Stage 2: acknowledged within 5 working days, with a resolution offered within 20 working days.
Can I claim compensation from Your Housing Group for damp and mould?
You could, if you reported it and Your Housing Group didn’t fix it in a reasonable time. A law firm on our panel can take it up with Your Housing Group for you.
Start your claimHas the Housing Ombudsman found Your Housing Group at fault?
In 2024/25 the Ombudsman found maladministration in 66% of its findings about Your Housing Group. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Your Housing Group: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with Your Housing Group on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Your Housing Group?
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Still waiting for Your Housing Group to fix it?
About 2 minutes. No documents. Free to check.