Independent · not part of Arawak Walton Housing Association
Arawak Walton Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Arawak Walton Housing Association: the repairs phone numbers and emergency line, reporting a repair online, and how long Arawak Walton has to fix it. Arawak Walton’s own target for routine repairs is 15 working days.
Other names: AW Connect
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: arawakwalton.com
Has Arawak Walton Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Arawak Walton’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Arawak Walton’s emergency line is here.
How to report
Reporting a repair to Arawak Walton Housing Association
- 01Phone or report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Arawak Walton misses its own target, complain. You may also be able to claim.
- Emailcustomerservices@arawakwalton.com
- WhatsApp07561 690387
- Tenant portalAW Connect tenant portal (register for a new account): arawak-walton-live.panconnect.cloud
Emergency repairs
When to call Arawak Walton straight away
Phone Arawak Walton straight away if anything puts someone in danger or leaves your home unsafe. Out-of-hours line for emergency repairs. Also the number for urgent repairs. The number is in Arawak Walton’s repair contacts.
- 01Serious damp or mould
- 02Blocked or fractured drains
- 03Gas escapes
- 04Electrical faults or loss of power
- 05Major leaks, bursts or loss of water
- 06Broken or insecure windows, glass or door locks
What counts as an emergency, from arawakwalton.com.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Arawak Walton.
Timescales
How long Arawak Walton Housing Association has to fix it
Arawak Walton’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Arawak Walton’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | 24 hours | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 5 working daysFor example no hot water or heating where no one is vulnerable, a minor roof leak or a faulty socket. | No fixed legal limit unless it’s a hazard |
| Significant damp or mould hazard | 10 working daysInvestigated within 10 working days, written findings within 3 working days, made safe within 5 working days. | No fixed legal limit unless it’s a hazard |
| Routine | 15 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Significant damp and mould hazards investigated within 10 working days, with written findings within 3 working days of the inspection and the home made safe within 5 working days; all work must begin within 12 weeks. Serious damp or mould is treated as an emergency (24 hours). | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from arawakwalton.com, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 15 working days ago? That’s past Arawak Walton’s own target. You could claim compensation.
Start your claimYour options
If Arawak Walton Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Arawak Walton for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Arawak Walton
This can get Arawak Walton to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Arawak Walton to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Arawak Walton
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Arawak Walton
Acknowledged in writing within 5 working days, with a written reply within 10 working days of that.
- Stage 2
Ask for a review
Ask in writing within 6 months for a review by the Chief Executive; acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Arawak Walton to put things right.
Arawak Walton’s record
How Arawak Walton Housing Association performs on repairs
Mar 2026: The regulator found some weaknesses, including patchy tracking of safety follow-up work, routine damp and mould jobs not always finished on time, and limited use of tenants’ views, though legal safety checks were being met.
of Arawak Walton tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 25 March 2026; Arawak Walton tenant satisfaction measures 2024/25.
Contacts
Arawak Walton Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Arawak Walton Housing Association repairs: questions
What is Arawak Walton Housing Association’s repairs number?
0161 272 6094 (Repairs line) or 0800 389 4616 (Out of hours). Office hours, Monday to Friday 9am to 5pm.
What is Arawak Walton Housing Association’s emergency or out of hours repairs number?
0800 389 4616 (Out of hours · emergencies). Out-of-hours line for emergency repairs. Also the number for urgent repairs.
Can I report a repair to Arawak Walton Housing Association online?
Yes, at arawakwalton.com/report-a-repair. Online form for non-urgent repairs only. Phone for anything urgent.
How long does Arawak Walton Housing Association have to fix a repair?
Its own targets run from 24 hours (emergency) to 15 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Arawak Walton Housing Association tenants?
Since 27 October 2025, Arawak Walton must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Arawak Walton’s own damp and mould commitment: Significant damp and mould hazards investigated within 10 working days, with written findings within 3 working days of the inspection and the home made safe within 5 working days; all work must begin within 12 weeks. Serious damp or mould is treated as an emergency (24 hours).
How do I complain about a repair to Arawak Walton Housing Association?
Complain to Arawak Walton first, online, by email (info@arawakwalton.com) or by phone on 0161 272 6094. Acknowledged in writing within 5 working days, with a written reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Arawak Walton Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Arawak Walton Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Arawak Walton Housing Association?
No. Report Repair is independent and not part of Arawak Walton Housing Association or any council or housing association. We show Arawak Walton’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Arawak Walton has to fix, by problem
Not Arawak Walton?
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Reported a repair to Arawak Walton Housing Association and still waiting?
About 2 minutes. No documents. Free to check.