Independent · not part of Wigan Council
Wigan Council repairs: how to report a repair, phone numbers and timescales
How to report a repair to Wigan Council: the repairs phone number, reporting a repair online, and how long the council has to fix it.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkSource: wigan.gov.uk
Has Wigan Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wigan’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Wigan’s repair line is here.
How to report
Reporting a repair to Wigan Council
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Wigan misses its own target, complain. You may also be able to claim.
- WhatsAppMessage 01942 404979 on WhatsApp about non-emergency repairs if you can’t book online, or to check on a repair. Monitored 9am to 4pm, Monday to Friday. Not for emergencies.
- Damp and mouldReport damp or mould through your Housing Online account.
Timescales
How long Wigan Council has to fix it
Wigan doesn’t publish repair targets on its website. These are the legal limits under Awaab’s Law.
| Type of repair | Wigan’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Damp and mould that’s a significant risk | It says it will inspect damp and mould reports, find the cause and arrange repairs, putting cases with a risk to health or safety first. Under Awaab’s Law, significant damp and mould must be investigated within 10 working days. | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Wigan’s damp and mould commitment, checked 5 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a repair and it still isn’t fixed? You could claim compensation.
Start your claimYour options
If Wigan Council doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wigan for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Wigan, it ordered £600 in compensation.
How to complain to WiganYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to the council
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days of receiving your request.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Wigan’s record
How Wigan Council performs on repairs
of Wigan tenants were satisfied with the repairs service in 2024/25.
of the Ombudsman’s findings about Wigan in 2024/25 were maladministration.
Recent Housing Ombudsman decisions about Wigan Council
- How it handled a leak which resulted in a lack of heating and hot water.Maladministration
£600 ordered - How it handled reports of damp and mould, and repairs.Service failure
£600 ordered
Sources: Wigan tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25; Housing Ombudsman decisions.
Contacts
Wigan Council’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Wigan Council repairs: questions
What is Wigan Council’s repairs number?
01942 489005. Wigan Council’s housing repairs number. The council also runs an emergency repairs service.
Can I report a repair to Wigan Council online?
Yes, at housingportal.wigan.gov.uk. Book a repair, or rearrange or cancel an appointment, through your Housing Online account.
What does Awaab’s Law mean for Wigan Council tenants?
Since 27 October 2025, the council must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire. Wigan’s own damp and mould commitment: It says it will inspect damp and mould reports, find the cause and arrange repairs, putting cases with a risk to health or safety first. Under Awaab’s Law, significant damp and mould must be investigated within 10 working days.
How do I complain about a repair to Wigan Council?
Complain to the council first, online. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Wigan Council?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Wigan Council for you. It’s free to check.
Start your claimIs Report Repair part of Wigan Council?
No. Report Repair is independent and not part of Wigan Council or any council or housing association. We show Wigan’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What the council has to fix, by problem
Not Wigan?
Other landlords in the North of England
- Accent Housing repairsHousing association
- Hull City Council repairsCouncil
- Leeds City Council repairsCouncil
- Newcastle City Council repairsCouncil
- Sheffield City Council repairsCouncil
- Wythenshawe Community Housing Group repairsHousing association
- Yorkshire Housing repairsHousing association
- Your Housing Group repairsHousing association
Reported a repair to Wigan Council and still waiting?
About 2 minutes. No documents. Free to check.