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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Wigan Council

Environmental Health in Wigan: reporting a housing problem

Who Wigan Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: forms.wigan.gov.uk

Get the right helpWigan

Who is your landlord?

Wigan CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Housing Standards team

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Wigan helps

Wigan Council deals with poor conditions in rented homes through its Housing Standards team. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Tell your landlord first, then contact the council. How.

Housing association tenantsNot covered

Wigan Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From forms.wigan.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Housing Standards team

  1. 01Tell your landlord first. Wigan Council says: tell your landlord or letting agent about the problem in writing first, and send a reminder.
  2. 02If it isn’t fixed, contact the council. The Housing Standards team’s details are below.
Contact Wigan CouncilPrivate tenants
OnlineReport a repair issue that has not been dealt with onlineforms.wigan.gov.uk
Keep a note of the date you contact the council, and any reference.

From forms.wigan.gov.uk/xfp/form/274, checked 12 October 2026.

Council tenants

If you rent from Wigan Council

Wigan Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01942 489005, or online. Wigan repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply aimed for within 10 working days. How to complain

  3. Then

    Housing Ombudsman

    Free, once Wigan Council’s complaints process is finished.

Ombudsman90%

of the Ombudsman’s findings about Wigan Council in 2024/25 were maladministration.

Happy with repairs66%

of Wigan Council tenants were satisfied with repairs in 2024/25.

Sources: Citizens Advice; wigan.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.

Reported it to Wigan Council and still waiting? You could claim compensation.

Check if you can claim

Housing association tenants

If you rent from a housing association in Wigan

Wigan Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Wigan

31 housing associations own 5,949 social homes in Wigan. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Wigan on 31 March 2025.

Housing associations in the North of England: repair contacts

Reported it and still not fixed? You could claim compensation.

Check if you can claim

Your options

Your options in Wigan

In Wigan, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Wigan: questions

How do I report a housing problem to environmental health in Wigan?

Use report a repair issue that has not been dealt with online at forms.wigan.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Wigan Council to environmental health?

No. Wigan Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01942 489005, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Wigan contact environmental health?

Wigan Council’s pages are written for private tenants and don’t mention housing association homes.

Do I have to tell my landlord before contacting environmental health in Wigan?

Yes. Wigan Council says: tell your landlord or letting agent about the problem in writing first, and send a reminder.

Which housing associations own homes in Wigan?

31 housing associations own 5,949 social homes in Wigan, according to the Regulator of Social Housing (March 2025). The largest are Jigsaw Homes (1,748), Your Housing Group (1,193), Torus (631), Riverside (502) and Great Places (337).

Is Report Repair part of Wigan Council?

No. Report Repair is independent and not part of Wigan Council. The contact details here are from Wigan Council’s own website.

Not in Wigan?

Environmental Health in the North of England

All councils

Council or housing association repair still not fixed?

About 2 minutes. No documents. Free to check.

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