Independent · not part of Wirral Council
Environmental Health in Wirral: reporting a housing problem
Who Wirral Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: wirral.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in Wirral helps
Wirral Council deals with poor conditions in rented homes through its housing standards service. It’s for private tenants. Housing association tenants are sent to their landlord.
Tell your landlord first, then contact the council. How.
Housing association tenants should contact their housing provider to make a formal complaint. What to do.
From wirral.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Wirral Council says: tell your landlord about the problem in writing before you contact Wirral Council.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From wirral.gov.uk/housing/information-and-advice/landlord-and…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in Wirral
Housing association tenants should contact their housing provider to make a formal complaint. Start with your housing association’s repairs and complaints process.
Housing associations in Wirral
37 housing associations own 24,168 social homes in Wirral. The largest:
- Magenta Living repairs12,407 homes
- Riverside repairs2,209 homes
- Onward Homes repairs1,601 homes
- Regenda Homes repairs1,558 homes
- Prima Group repairs1,097 homes
- Wirral Methodist Housing Association810 homes
- One Vision Housing repairs754 homes
- Sanctuary Housing repairs590 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Wirral on 31 March 2025.
Housing associations in the North of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Wirral
In Wirral, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Wirral: questions
How do I report a housing problem to environmental health in Wirral?
Use report a problem about your landlord at my.wirral.gov.uk. It’s for private tenants. Housing association tenants are sent to their landlord.
Can housing association tenants in Wirral contact environmental health?
Housing association tenants should contact their housing provider to make a formal complaint.
Do I have to tell my landlord before contacting environmental health in Wirral?
Yes. Wirral Council says: tell your landlord about the problem in writing before you contact Wirral Council.
Which housing associations own homes in Wirral?
37 housing associations own 24,168 social homes in Wirral, according to the Regulator of Social Housing (March 2025). The largest are Magenta Living (12,407), Riverside (2,209), Onward Homes (1,601), Regenda Homes (1,558), Prima Group (1,097).
Is Report Repair part of Wirral Council?
No. Report Repair is independent and not part of Wirral Council. The contact details here are from Wirral Council’s own website.
Not in Wirral?
Environmental Health in the North of England
- Environmental Health in BarnsleyBarnsley Council
- Environmental Health in Blackburn with DarwenBlackburn with Darwen Borough Council
- Environmental Health in County DurhamDurham County Council
- Environmental Health in LiverpoolLiverpool City Council
- Environmental Health in ManchesterManchester City Council
- Environmental Health in WakefieldWakefield Council
- Environmental Health in WyreWyre Council
- Environmental Health in YorkCity of York Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.