Independent · not part of Wigan Council
Wigan Council complaints, compensation and disrepair claims
Your options if Wigan Council hasn’t fixed a repair: claiming compensation, complaining, and what the Housing Ombudsman has found.
By Ben Miller, housing disrepair specialistChecked 5 October 2026 · How we checkRepairs and phone numbers: Wigan Council repairs
LandlordWigan Council
Has Wigan Council been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Wigan’s repair contactsFree to check · About 2 minutes
You can complain to Wigan Council, then the Housing Ombudsman, yourself for free.
Complaint or claim?
Your options if Wigan Council hasn’t fixed it
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Wigan for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to the council
This can get the council to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order the council to put things right. In its recent decisions about Wigan, it ordered £600 in compensation.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Compensation
How disrepair compensation is worked out
Courts usually award a share of the rent you paid while the problem wasn’t fixed. Three things decide how much.
- 01
How long
From when your landlord knew about it to when it was fixed, or today.
- 02
How much of your home
One room, or the whole home.
- 03
How badly
How much it affected your daily life and your belongings.
Making a claim
Claiming against Wigan Council
- 01You tell us what’s wrong and when you reported it. About 2 minutes.
- 02We introduce you to a law firm on our panel, with your permission.
- 03They write to Wigan Council asking for the repairs and compensation. Under the court rules for housing conditions claims, the council should reply within 20 working days.
- 04If your claim succeeds, the work is done and compensation is paid to you.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
How to complain
Complaining to Wigan Council
Wigan Council has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to the council
Acknowledged within 5 working days, with a full reply aimed for within 10 working days.
- Stage 2
Ask for a review
A reply aimed for within 20 working days of receiving your request.
- Then
Housing Ombudsman
Independent. It can order the council to put things right.
Complain onlineforms.wigan.gov.uk
From wigan.gov.uk, checked 5 October 2026.
Complained and still waiting? You can start a claim while your complaint is going on.
Start your claimWigan’s record
What the regulator and Ombudsman found
of Wigan tenants were satisfied with how complaints were handled in 2024/25.
of the Ombudsman’s findings about Wigan in 2024/25 were maladministration.
Sources: Wigan tenant satisfaction measures 2024/25; Housing Ombudsman landlord performance data 2024/25.
Complaints against Wigan
What the Housing Ombudsman decided
Recent cases where the Housing Ombudsman found Wigan Council at fault over repairs, and the compensation it ordered. Every case is different.
- How it handled a leak which resulted in a lack of heating and hot water. Read the decisionMaladministration
£600 ordered - How it handled reports of damp and mould, and repairs. Read the decisionService failure
£600 ordered
Source: Housing Ombudsman decisions.
Has Wigan let you down too? You could claim compensation.
Start your claimQuestions
Wigan Council complaints and claims: questions
How do I complain to Wigan Council about repairs?
Online: forms.wigan.gov.uk. Say what the problem is, when you reported it, and what you want done.
How long does Wigan Council have to reply to a complaint?
Stage 1: acknowledged within 5 working days, with a full reply aimed for within 10 working days. Stage 2: a reply aimed for within 20 working days of receiving your request.
Can I claim compensation from Wigan Council for damp and mould?
You could, if you reported it and the council didn’t fix it in a reasonable time. A law firm on our panel can take it up with Wigan for you.
Start your claimHas the Housing Ombudsman found Wigan Council at fault?
In 2024/25 the Ombudsman found maladministration in 90% of its findings about Wigan. Recent decisions about its repairs are listed above, with the compensation ordered.
Why use Report Repair?
A law firm on our panel takes your claim up with Wigan Council: it asks for the repairs to be done and claims compensation for you, so you don’t have to deal with the council on your own. It’s free to check, and if your claim succeeds the law firm’s fee comes out of your compensation.
See feesNot Wigan?
Other landlords in the North of England
- Accent Housing complaints and claimsHousing association
- Barnsley Council complaints and claimsCouncil
- Hull City Council complaints and claimsCouncil
- Leeds City Council complaints and claimsCouncil
- Newcastle City Council complaints and claimsCouncil
- Sheffield City Council complaints and claimsCouncil
- Yorkshire Housing complaints and claimsHousing association
- Your Housing Group complaints and claimsHousing association
Still waiting for Wigan Council to fix it?
About 2 minutes. No documents. Free to check.