Independent · not part of Warrington Housing Association
Warrington Housing Association repairs: how to report a repair, phone numbers and timescales
How to report a repair to Warrington Housing Association: the repairs phone numbers and emergency line, reporting a repair online, and how long Warrington Housing Association has to fix it. Warrington Housing Association’s own target for routine repairs is 21 working days.
Other names: Warrington HA
By Ben Miller, housing disrepair specialistChecked 9 October 2026 · How we checkSource: wha.org.uk
Has Warrington Housing Association been told about the repair?
Yes, reported and still not fixedCheck if you can claim No, reporting it for the first timeGet Warrington Housing Association’s repair contactsFree to check · About 2 minutes
Emergency? If you smell gas, leave and call 0800 111 999 now. For a flood, fire or loss of power, Warrington Housing Association’s emergency line is here.
How to report
Reporting a repair to Warrington Housing Association
- 01Phone or report online. You’ll need an account to report online. Emergencies are by phone only.
- 02Say what’s wrong and where. Mention damp, mould or anything dangerous straight away, and how long it’s been a problem.
- 03Get a reference number. Write it down with the date, and keep photos of the problem.
- 04Chase it if it’s late. If Warrington Housing Association misses its own target, complain. You may also be able to claim.
- In personWHA office, The Gateway, 89 Sankey Street, Warrington, WA1 1SR
Emergency repairs
When to call Warrington Housing Association straight away
Phone Warrington Housing Association straight away if anything puts someone in danger or leaves your home unsafe. Emergencies only, outside office hours. The number is in Warrington Housing Association’s repair contacts.
- 01Anything that is an immediate risk to health, safety or security
- 02No heating in winter
- 03Major leaks or bursts
What counts as an emergency, from wha.org.uk.
Smell gas? Leave the property and call the National Gas Emergency Service on 0800 111 999 first, then tell Warrington Housing Association.
Timescales
How long Warrington Housing Association has to fix it
Warrington Housing Association’s own targets, next to the legal limits under Awaab’s Law.
| Type of repair | Warrington Housing Association’s target | Legal limit (Awaab’s Law) |
|---|---|---|
| Emergency | Next working dayAttended within 4 hours and completed within the next working day. | Emergency hazards: investigate and make safe within 24 hours |
| Urgent | 3 working days | No fixed legal limit unless it’s a hazard |
| Routine | 21 working days | No fixed legal limit unless it’s a hazard |
| Damp and mould that’s a significant risk | Not published | Investigate within 10 working days; written summary within 3 working days; safety work within 5 working days |
Targets from wha.org.uk, checked 9 October 2026. Legal limits from GOV.UK guidance on Awaab’s Law.
Reported a routine repair more than 21 working days ago? That’s past Warrington Housing Association’s own target. You could claim compensation.
Start your claimYour options
If Warrington Housing Association doesn’t fix it: your options
Claim compensation
Make a disrepair claim
A law firm on our panel takes it up with Warrington Housing Association for you. It asks for the repairs to be done and claims compensation, usually worked out as a share of the rent you paid while the problem wasn’t fixed.
Start your claim Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See feesComplain
Complain to Warrington Housing Association
This can get Warrington Housing Association to look at the repair again. If you’re still unhappy, the Housing Ombudsman can order Warrington Housing Association to put things right.
How to complainYou can do both: a complaint can carry on while a law firm makes your claim.
Complaining to Warrington Housing Association
Every social landlord has to follow the Housing Ombudsman’s Complaint Handling Code.
- Stage 1
Complain to Warrington Housing Association
Acknowledged within 5 working days, with a full reply within 10 working days of that.
- Stage 2
Ask for a review
Investigated by a director, acknowledged within 5 working days, with a reply within 20 working days of that.
- Then
Housing Ombudsman
Independent. It can order Warrington Housing Association to put things right.
Warrington Housing Association’s record
How Warrington Housing Association performs on repairs
Jun 2026: After an inspection the regulator found some weaknesses: repairs were not always finished on time or recorded properly, safety issues were not always fully resolved, and damp and mould cases could not yet be shown to be fixed effectively and promptly.
of Warrington Housing Association tenants were satisfied with the repairs service in 2024/25.
Sources: Regulator of Social Housing judgement, 24 June 2026; Warrington Housing Association tenant satisfaction measures 2024/25.
Contacts
Warrington Housing Association’s repair contacts
Reported it and still waiting? You could claim compensation.
Start your claimQuestions
Warrington Housing Association repairs: questions
What is Warrington Housing Association’s repairs number?
01925 246810 (Repairs line) or 0151 343 4223 (Out of hours). Main number for reporting repairs during office hours.
What is Warrington Housing Association’s emergency or out of hours repairs number?
0151 343 4223 (Out of hours · emergencies). Emergencies only, outside office hours.
Can I report a repair to Warrington Housing Association online?
Yes, at WHA customer portal. Report and track repairs through your customer portal account.
How long does Warrington Housing Association have to fix a repair?
Its own targets run from Next working day (emergency) to 21 working days (routine). Awaab’s Law sets legal limits for emergency hazards and serious damp and mould.
What does Awaab’s Law mean for Warrington Housing Association tenants?
Since 27 October 2025, Warrington Housing Association must investigate emergency hazards and make them safe within 24 hours, and investigate significant damp and mould hazards within 10 working days. From 30 November 2026 the law covers more hazards, including excess cold, electrical hazards, falls and fire.
How do I complain about a repair to Warrington Housing Association?
Complain to Warrington Housing Association first, online, by email (admin@wha.org.uk) or by phone on 01925 246810. Acknowledged within 5 working days, with a full reply within 10 working days of that. If you’re still unhappy after its final reply, you can take it to the Housing Ombudsman for free.
Can I claim compensation from Warrington Housing Association?
You could, if you reported a repair and it wasn’t fixed in a reasonable time. A law firm on our panel can take it up with Warrington Housing Association for you. It’s free to check.
Start your claimIs Report Repair part of Warrington Housing Association?
No. Report Repair is independent and not part of Warrington Housing Association or any council or housing association. We show Warrington Housing Association’s own repair contacts, and if a repair you’ve reported hasn’t been fixed, we can introduce your claim to a law firm on our panel.
Repair problems
What Warrington Housing Association has to fix, by problem
Not Warrington Housing Association?
Other landlords in the North of England
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- Riverside repairsHousing association
- Together Housing repairsHousing association
- Torus repairsHousing association
- Weaver Vale Housing Trust repairsHousing association
- West Lancashire Borough Council repairsCouncil
- Westmorland and Furness Council repairsCouncil
- Wigan Council repairsCouncil
Reported a repair to Warrington Housing Association and still waiting?
About 2 minutes. No documents. Free to check.