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What you can claim for

  1. 01Damp and mould
  2. 02Leaks
  3. 03Heating or hot water
  4. 04Electrics
  5. 05Windows or doors
  6. 06Pests
  7. 07Structure or roof
  8. 08Something else

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Report Repair · FCA authorised, FRN 830182

Independent · not part of Cannock Chase District Council

Environmental Health in Cannock Chase: reporting a housing problem

Who Cannock Chase District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.

By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: cannockchasedc.gov.uk

Get the right helpCannock Chase

Who is your landlord?

Cannock Chase District CouncilEnvironmental Health can’t act against the council. Check if you can claim A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the Private Sector Housing

Free to check · About 2 minutes

Who it helps

Who Environmental Health in Cannock Chase helps

Cannock Chase District Council deals with poor conditions in rented homes through its Private Sector Housing. Its pages are for private tenants and don’t cover housing association homes.

Private tenantsYes

Contact the council if your landlord doesn’t fix it. How.

Housing association tenantsNot covered

Cannock Chase District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.

Council tenantsNo

The council can’t take action against itself. What to do instead.

From cannockchasedc.gov.uk, checked 12 October 2026.

Private tenants

Contacting the Private Sector Housing

  1. 01Tell your landlord first. Report the problem to your landlord or letting agent in writing, and keep a copy.
  2. 02If it isn’t fixed, contact the council. The Private Sector Housing’s details are below.
Contact Cannock Chase District CouncilPrivate tenants
OnlinePrivate Sector Housing page (phone and email)cannockchasedc.gov.uk
Phone01543 462621
Emailprivatesectorhousing@cannockchasedc.gov.uk
Keep a note of the date you contact the council, and any reference.

From cannockchasedc.gov.uk/node/1038, checked 12 October 2026.

Council tenants

If you rent from Cannock Chase District Council

Cannock Chase District Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.

  1. Step 1

    Report the repair

    Repairs: 01543 462621, or online. Cannock Chase repair contacts and timescales

  2. Step 2

    Complain

    If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a full reply within a further 10 working days.

  3. Then

    Housing Ombudsman

    Free, once Cannock Chase District Council’s complaints process is finished.

Sources: Citizens Advice; cannockchasedc.gov.uk.

Reported it to Cannock Chase District Council and still waiting? You could claim compensation.

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Housing association tenants

If you rent from a housing association in Cannock Chase

Cannock Chase District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.

Housing associations in Cannock Chase

26 housing associations own 2,910 social homes in Cannock Chase. The largest:

From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Cannock Chase on 31 March 2025.

Housing associations in the Midlands: repair contacts

Reported it and still not fixed? You could claim compensation.

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Your options

Your options in Cannock Chase

In Cannock Chase, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.

Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees

Questions

Environmental Health in Cannock Chase: questions

What is the Cannock Chase environmental health number for housing problems?

The Private Sector Housing at Cannock Chase District Council is on 01543 462621, or email privatesectorhousing@cannockchasedc.gov.uk. You can also use private Sector Housing page (phone and email) at cannockchasedc.gov.uk. Its pages are for private tenants and don’t cover housing association homes.

Can I report Cannock Chase District Council to environmental health?

No. Cannock Chase District Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01543 462621, then complain to the council and, after that, the Housing Ombudsman.

Check if you can claim
Can housing association tenants in Cannock Chase contact environmental health?

Cannock Chase District Council’s pages are written for private tenants and don’t mention housing association homes.

Which housing associations own homes in Cannock Chase?

26 housing associations own 2,910 social homes in Cannock Chase, according to the Regulator of Social Housing (March 2025). The largest are Midland Heart (447), Bromford Flagship (435), whg (435), Platform Housing Group (328) and Sanctuary Housing (285).

Is Report Repair part of Cannock Chase District Council?

No. Report Repair is independent and not part of Cannock Chase District Council. The contact details here are from Cannock Chase District Council’s own website.

Not in Cannock Chase?

Environmental Health in the Midlands

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Council or housing association repair still not fixed?

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