Independent · not part of Charnwood Borough Council
Environmental Health in Charnwood: reporting a housing problem
Who Charnwood Borough Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: charnwood.gov.uk
Who it helps
Who Environmental Health in Charnwood helps
Charnwood Borough Council deals with poor conditions in rented homes through its Private Sector Housing Team. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Charnwood Borough Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From charnwood.gov.uk, checked 12 October 2026.
Private tenants
Contacting the Private Sector Housing Team
- 01Tell your landlord first. Charnwood Borough Council says: contact your landlord or letting agent first; the council provides letter templates you can use.
- 02If it isn’t fixed, contact the council. The Private Sector Housing Team’s details are below.
From charnwood.gov.uk/pages/complain_about_private_rented_acco…, checked 12 October 2026.
Council tenants
If you rent from Charnwood Borough Council
Charnwood Borough Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 01509 634666, or online. Charnwood repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply within 10 working days of that. How to complain
- Then
Housing Ombudsman
Free, once Charnwood Borough Council’s complaints process is finished.
of the Ombudsman’s findings about Charnwood Borough Council in 2024/25 were maladministration.
of Charnwood Borough Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; charnwood.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Charnwood Borough Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Charnwood
Charnwood Borough Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Charnwood
34 housing associations own 5,169 social homes in Charnwood. The largest:
- East Midlands Homes repairs976 homes
- Amplius repairs690 homes
- Nottingham Community Housing Association repairs687 homes
- Platform Housing Group repairs569 homes
- Riverside repairs430 homes
- Midland Heart repairs356 homes
- Stonewater repairs285 homes
- PA Housing repairs274 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Charnwood on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Charnwood
In Charnwood, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Charnwood: questions
What is the Charnwood environmental health number for housing problems?
The Private Sector Housing Team at Charnwood Borough Council is on 01509 634666, or email private.housing@charnwood.gov.uk. You can also use complain about private rented accommodation online at vof.charnwood.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Charnwood Borough Council to environmental health?
No. Charnwood Borough Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 01509 634666, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Charnwood contact environmental health?
Charnwood Borough Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Charnwood?
Yes. Charnwood Borough Council says: contact your landlord or letting agent first; the council provides letter templates you can use.
Which housing associations own homes in Charnwood?
34 housing associations own 5,169 social homes in Charnwood, according to the Regulator of Social Housing (March 2025). The largest are East Midlands Homes (976), Amplius (690), Nottingham Community Housing Association (687), Platform Housing Group (569) and Riverside (430).
Is Report Repair part of Charnwood Borough Council?
No. Report Repair is independent and not part of Charnwood Borough Council. The contact details here are from Charnwood Borough Council’s own website.
Not in Charnwood?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in ChesterfieldChesterfield Borough Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in DerbyDerby City Council
- Environmental Health in Derbyshire DalesDerbyshire Dales District Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
- Environmental Health in West NorthamptonshireWest Northamptonshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.