Independent · not part of Leicester City Council
Environmental Health in Leicester: reporting a housing problem
Who Leicester City Council’s housing standards service helps, how to contact it, and what to do instead if you rent from the council or a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: leicester.gov.uk
Who it helps
Who Environmental Health in Leicester helps
Leicester City Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
Leicester City Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
The council can’t take action against itself. What to do instead.
From leicester.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. Leicester City Council says: contact your landlord or managing agent first; report to the council if it is not fixed within 12 weeks of first contact.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
From leicester.gov.uk/housing/private-tenants/repairs-disputes…, checked 12 October 2026.
Council tenants
If you rent from Leicester City Council
Leicester City Council’s Environmental Health service can’t take formal action against the council as your landlord (why). Use these steps instead.
- Step 1
Report the repair
Repairs: 0116 454 1007, or online. Leicester repair contacts and timescales
- Step 2
Complain
If it isn’t fixed, complain to the council. Acknowledged within 5 working days, with a reply aimed for within 10 working days. How to complain
- Then
Housing Ombudsman
Free, once Leicester City Council’s complaints process is finished.
of the Ombudsman’s findings about Leicester City Council in 2024/25 were maladministration.
of Leicester City Council tenants were satisfied with repairs in 2024/25.
Sources: Citizens Advice; leicester.gov.uk; Housing Ombudsman landlord performance data 2024/25; tenant satisfaction measures 2024/25.
Reported it to Leicester City Council and still waiting? You could claim compensation.
Check if you can claimHousing association tenants
If you rent from a housing association in Leicester
Leicester City Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in Leicester
40 housing associations own 11,597 social homes in Leicester. The largest:
- PA Housing repairs3,605 homes
- East Midlands Homes repairs1,487 homes
- Riverside repairs1,395 homes
- Platform Housing Group repairs1,231 homes
- Midland Heart repairs1,121 homes
- Nottingham Community Housing Association repairs588 homes
- Belgrave Neighbourhood Co-operative Housing Association378 homes
- Places for People repairs259 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in Leicester on 31 March 2025.
Housing associations in the Midlands: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in Leicester
In Leicester, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Council and housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in Leicester: questions
What is the Leicester environmental health number for housing problems?
The council’s housing standards service at Leicester City Council is on 0116 454 1008. You can also use report poor conditions in a private rented home online at myaccount.service.leicester.gov.uk. Its pages are for private tenants and don’t cover housing association homes.
Can I report Leicester City Council to environmental health?
No. Leicester City Council’s Environmental Health service can’t take formal action against the council as your landlord. Report the repair on 0116 454 1007, then complain to the council and, after that, the Housing Ombudsman.
Check if you can claimCan housing association tenants in Leicester contact environmental health?
Leicester City Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in Leicester?
Yes. Leicester City Council says: contact your landlord or managing agent first; report to the council if it is not fixed within 12 weeks of first contact.
Which housing associations own homes in Leicester?
40 housing associations own 11,597 social homes in Leicester, according to the Regulator of Social Housing (March 2025). The largest are PA Housing (3,605), East Midlands Homes (1,487), Riverside (1,395), Platform Housing Group (1,231), Midland Heart (1,121).
Is Report Repair part of Leicester City Council?
No. Report Repair is independent and not part of Leicester City Council. The contact details here are from Leicester City Council’s own website.
Not in Leicester?
Environmental Health in the Midlands
- Environmental Health in BirminghamBirmingham City Council
- Environmental Health in CoventryCoventry City Council
- Environmental Health in LichfieldLichfield District Council
- Environmental Health in Malvern HillsMalvern Hills District Council
- Environmental Health in MansfieldMansfield District Council
- Environmental Health in MeltonMelton Borough Council
- Environmental Health in North NorthamptonshireNorth Northamptonshire Council
- Environmental Health in WalsallWalsall Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.