Independent · not part of East Hertfordshire District Council
Environmental Health in East Hertfordshire: reporting a housing problem
Who East Hertfordshire District Council’s housing standards service helps, how to contact it, and what to do instead if you rent from a housing association.
By Ben Miller, housing disrepair specialistChecked 12 October 2026 · How we checkSource: eastherts.gov.uk
Who is your landlord?
A housing associationReported it and still not fixed? Check if you can claim A private landlordContact the council’s housing standards serviceFree to check · About 2 minutes
Who it helps
Who Environmental Health in East Hertfordshire helps
East Hertfordshire District Council deals with poor conditions in rented homes through its housing standards service. Its pages are for private tenants and don’t cover housing association homes.
Tell your landlord first, then contact the council. How.
East Hertfordshire District Council’s pages are written for private tenants and don’t mention housing association homes. What to do.
From eastherts.gov.uk, checked 12 October 2026.
Private tenants
Contacting the council’s housing standards service
- 01Tell your landlord first. East Hertfordshire District Council says: speak to and write to your landlord first to try to sort out any problems.
- 02If it isn’t fixed, contact the council. The council’s housing standards service’s details are below.
Damp and mould problems have a separate online report form.
From eastherts.gov.uk/housing/poor-conditions-private-rented-h…, checked 12 October 2026.
Housing association tenants
If you rent from a housing association in East Hertfordshire
East Hertfordshire District Council’s pages are written for private tenants and don’t mention housing association homes. Start with your housing association’s repairs and complaints process.
Housing associations in East Hertfordshire
27 housing associations own 10,412 social homes in East Hertfordshire. The largest:
- Sovereign Network Group repairs3,907 homes
- Clarion Housing repairs3,269 homes
- Lifestone Homes repairs579 homes
- Peabody repairs475 homes
- Hightown Housing Association repairs463 homes
- B3Living repairs385 homes
- Sage Homes repairs291 homes
- Metropolitan Thames Valley Housing repairs243 homes
From the Regulator of Social Housing’s statistical data return: social homes each housing association owned in East Hertfordshire on 31 March 2025.
Housing associations in the South of England: repair contacts
Reported it and still not fixed? You could claim compensation.
Check if you can claimYour options
Your options in East Hertfordshire
In East Hertfordshire, Environmental Health is for private tenants. It can make a landlord do repairs, but it doesn’t get you compensation. Housing association tenants can complain and then go to the Housing Ombudsman, or make a disrepair claim. Compare the options.
Free to check, and we don’t charge you. If a solicitor takes your claim on, they work on a no win, no fee basis and must explain their fee in writing before you agree to anything. See fees
Questions
Environmental Health in East Hertfordshire: questions
How do I report a housing problem to environmental health in East Hertfordshire?
Use online form: report poor housing conditions at eastherts-self.achieveservice.com. Its pages are for private tenants and don’t cover housing association homes.
Can housing association tenants in East Hertfordshire contact environmental health?
East Hertfordshire District Council’s pages are written for private tenants and don’t mention housing association homes.
Do I have to tell my landlord before contacting environmental health in East Hertfordshire?
Yes. East Hertfordshire District Council says: speak to and write to your landlord first to try to sort out any problems.
Which housing associations own homes in East Hertfordshire?
27 housing associations own 10,412 social homes in East Hertfordshire, according to the Regulator of Social Housing (March 2025). The largest are Sovereign Network Group (3,907), Clarion Housing (3,269), Lifestone Homes (579), Peabody (475) and Hightown Housing Association (463).
Is Report Repair part of East Hertfordshire District Council?
No. Report Repair is independent and not part of East Hertfordshire District Council. The contact details here are from East Hertfordshire District Council’s own website.
Not in East Hertfordshire?
Environmental Health in the South of England
- Environmental Health in BuckinghamshireBuckinghamshire Council
- Environmental Health in CornwallCornwall Council
- Environmental Health in East SuffolkEast Suffolk Council
- Environmental Health in EastbourneEastbourne Borough Council
- Environmental Health in EastleighEastleigh Borough Council
- Environmental Health in ElmbridgeElmbridge Borough Council
- Environmental Health in SomersetSomerset Council
- Environmental Health in WiltshireWiltshire Council
Council or housing association repair still not fixed?
About 2 minutes. No documents. Free to check.